Inside Sales Rep / Parts Advisor

Located in Kelowna, British Columbia, Multi-Power Products Ltd. is a leading Canadian manufacturer of exploratory drilling and industrial equipment , including custom-built drilling machinery. With over 40 years of experience, Multi-Power prides itself on delivering high-quality products that exceed customer expectations. Our team, from designers to fabricators to management, takes a customer-first approach and upholds these values in every decision.

Are you passionate about matching the right parts with the right machines? Do you thrive in an environment where problem-solving and customer satisfaction are top priorities? If so, we want you to join our dynamic Sales team.

Duties/Responsibilities:

Responding to Part Inquiries: Promptly respond to customer inquiries via phone, email, or walk-in regarding drilling equipment parts, pricing, availability, and technical specifications.

Quoting and Pricing: Prepare and provide accurate price quotations to customers for drilling equipment parts & hydraulic components.

Order Processing: Process customer orders for parts accurately and efficiently, including verifying order details, pricing, and shipping information, and coordinating with the staging for order fulfilment.

Product Knowledge: Develop a comprehensive understanding of Multi-Power’s inventory of drilling equipment parts, including their specifications, compatibility with different equipment models, and applications.

Technical Support: Provide technical assistance to customers regarding Multi-Power drilling equipment parts, including helping with part identification, compatibility issues, and troubleshooting.

Customer Relationship Management: Cultivate strong relationships with customers by providing exceptional service, addressing concerns promptly, and following up on inquiries, orders, and part deliveries.

Sales Support: Collaborate with the sales team to identify opportunities for up selling related parts or accessories to customers based on their needs and existing orders.

Documentation and Record-Keeping: Maintain accurate records of customer interactions, orders, and inquiries.

Complaint Resolution: Handle customer complaints and issues professionally and efficiently, working towards satisfactory resolutions and escalating complex issues to appropriate channels when necessary.

Meeting Sales Goals: Work towards meeting or exceeding assigned sales goals and targets, contributing to the overall sales objectives of the company.

Qualifications:

Ambitious: a desire to improve sales goals, procedures & efficiencies

Excellent communication skills

Excellent customer service skills

Good organizational skills

Self-starter, self-motivated

Able to work independently with minimal supervision and within the Sales team

Computer literate (ERP, Microsoft 365)

Previous Sales experience

Drill parts sales experience an asset but not required

Mechanical inclination an asset but not required

Post-Secondary Training: not required but an asset

High School graduate, Grade 12

Position Type: Salary, Full Time

Hours are 8:00 a.m. to 5:00 p.m., Monday to Friday.

MPP Paid Employment Packages Include:

Health & Dental coverage

Employee and Family Assistance Program

RSP match program

Monthly Membership to Community Athletics Gym

Employer-paid Continuing Education Programs

Career Advancement

Employee Referral Benefits

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.