Inside Sales Representative

Job Title:

Inside Sales Representative

Job Description

This position is responsible for processing customer orders and sales, providing internal and external sales support, managing client data, preparing sales documentation, and ensuring smooth communication between all parties.

Essential Functions/Core Responsibilities

Achieve specific KPIs and maximizing sale opportunities

Provide administrative and operational support to the sales team

Prepare quotes, maintain and update CRM systems, customers records

Use probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

Maintain broad knowledge of products, pricing, promotions, and procedures

Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (‘KPIs’)

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and sales performance

Answer questions by talking through components of customer accounts

Candidate Profile

High school diploma with three to six months of sales experience preferred

Courteous with strong customer service orientation

Ability to effectively communicate, both written and verbally

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Basic computer navigation skills and PC Knowledge, Excel

Tolerance for repetitive work in a fast paced environment

Ability to work as a team member, as well as independently

Dependable with high attention to detail

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

CZE Prague - Vyskocilova 1481/4 (9th floor)

Language Requirements:

Bulgarian, Croatian, English (Required), Greek, Romanian, Slovene

Time Type:

Full time