Insights Strategist

The Role

The Insights Strategist partners closely with customers to ensure they run best-in-class research on Dialogue—while also feeding real-world research learnings back into the product.

You’ll help customers design strong studies, interpret insights, and get real value from Dialogue, while shaping how the platform encodes research best practices over time.

This role is ideal for someone who:

Has run real qualitative studies

Loves working directly with customers

Wants to influence how research tools are built—not just used

What You’ll Do

Customer Success & Research Partnership

Act as a trusted research partner for customers during onboarding, pilots, and ongoing usage

Advise customers on study design, question framing, participant selection, and synthesis

Review studies and outputs to ensure research quality and methodological rigor

Help customers translate insights into clear, actionable takeaways

Support renewals and expansions by driving visible customer value

Research Best Practices → Product

Identify patterns in how customers run studies and where they get stuck

Translate qualitative research best practices into platform guidance, defaults, and workflows

Partner with Product and Engineering to refine Dialogue’s research frameworks

Help define what “great research” looks like inside the platform

Contribute to templates, playbooks, and internal research standards

Internal Enablement

Create customer-facing resources (best practice guides, example studies, frameworks)

Support Sales and Marketing with research-informed narratives and examples

Provide feedback loops on customer needs, objections, and wins

What We’re Looking For

Required

2+ years of hands-on qualitative research experience (UX, consumer, product, or market research)

Experience designing and moderating interviews, concept tests, or usability studies

Strong understanding of qualitative research fundamentals and best practices

Comfort working directly with customers and stakeholders

Clear written and verbal communication skills

Nice to Have

Experience in a fast-moving startup or SaaS environment

Background in UX research, consumer insights, or mixed methods

Familiarity with research platforms (UserTesting, Dovetail, Maze, etc.)

Interest in AI-powered tools and workflows

Experience turning research into repeatable systems or templates

Why This Role Matters

You’ll directly shape how customers experience Dialogue

You’ll influence how qualitative research best practices are embedded into an AI product

You’ll work across customers, product, and leadership

You’ll help define a new category of AI-native research workflows

Who You Might Be

A researcher who wants to stay close to the craft—but have broader impact

A customer-facing research partner who enjoys teaching and advising

Someone excited to help define the future of qualitative research tooling