Insomniac - Manager, Back of House Operations

Job Summary:

WHO ARE YOU?

Do you enjoy dance music? Do you excel at back of house operations? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a strong background in operations management. Is this you? Read on…

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

THE ROLE

Insomniac is currently seeking an Operations Manager who focuses on back of house (BOH) operations. This person is detail oriented and experienced in managing multiple departments within the operations within the back of house areas of Insomniac concerts. They are able to pre plan and execute upon plan in a way that is the most effective for Insomniac’s festival model. This position will report to the Senior Festival Producer. This is not a remote position and will be required to report into our office on a hybrid schedule.

RESPONSIBILITIES

EVENT PLANNING

Manage all departmental planning and execution of back of house operations

Partner directly with the Festival Promoter and Producer to adjust as necessary to meet all goals

Build radio channel matrix, communicate equipment order quantities, schedule radio pick-up hours, and work with radio vendor to execute equipment requirements on-site

Partner with Site Production to ensure all departments have enough workspace on-site

Manage all load-in and/or truck stop operations, which entails hiring a Gate Guard or Truck Stop Manager, creating a load-in operations plan, and making sure all load-in materials are in place to carry out proper procedures

Forecast staff catering needs, bid and employ staff catering vendors, produce accurate meal projections, and collaborate with the vendor(s) to construct dining operations

Build a staff advancing plan & timeline in collaboration with the site management, and lead the advancing team to execute and advance needs with all Insomniac staff and vendors

Partner with our travel agency to ensure adequate, cost-efficient travel accommodations for all staff, and assess hotel requests to ensure adherence to Insomniac’s travel policies

Create the staff guide and ensure it is distributed to all departments on site per show

Ensure OSHA-certified PPE is readily available to staff on-site

On-site festival responsibilities will be to manage the production and operations runner, be an information hub for all staff and vendors, and work with Producer to coordinate daily production meetings and help track timeline progress

Assist other departments on site as needed

REPORTING

This department has the responsibility to look after the budget and operations of: credentials, catering, radios, travel & hotels, office assignments, artist dressing rooms, artist hospitality, artist lounge, artist relations, and artist transportation

The departmental forecast will be the responsibility of this manager with the ultimate goal of finishing out a show under budget or meeting budget

CREDENTIALS & GUEST LISTS

Manage festival guest list requests and operations, and audit allocations

Partner closely with the Procurement Manager to bid BOH assets & operations

Oversee the creation, order, and distribution of all credential assets

Design festival credential plan and asset order timeline with FOH and Project Managers, and facilitate a festival access control plan by creating credential boards with the support of the Security Director

Estimate staff and artist parking capacities, and communicate needs to FOH and Project Managers to acquire sufficient parking lot space

Forecast, compile, and manage all credential, catering, and radio requests for each assigned show

Oversee and help facilitate our staff, guest list, artist, and media check-in locations by making sure the hours of operations are efficient, the proper credentials are sufficiently ordered, and the check-in managers have properly staffed each check-in location

Build out credential check-in system, and train credentials staff to use system, manage uploads, and audit requests

ARTIST RELATIONS & LOGISTICS

Manage and work with Artist Relations, Hospitality, Transportation, and Dressing Room team leads to ensure successful operation

Review artist hospitality rider requests, and ensure costs are aligned with the show budget

Fulfill artist dressing room needs by ordering adequate infrastructure to accommodate artist requirements, and hiring an artist decor team to maintain the Insomniac and/or Festival brand aesthetic

Manage an artist lounge team, help curate activations and vendors that align with the festival brand, and establish an experiential artist space

Collaborate with Front of House Manager and Artist Transportation Manager to implement an Artist Transportation traffic route

GENERAL

Recruit, hire, train and develop operational support team members

Frequent travel will be required (economy)

QUALIFICATIONS

5+ years of event coordinating/planning and execution

Proficiency in spreadsheets

Ability to effectively manage groups of staff

Must be motivated with an “Everything is possible” attitude

Must be an active problem solver, instilled with a sense of urgency for projects large and small

WORK ENVIRONMENT

Must be able to tolerate loud noise levels & busy environments

May work in drastic temperature climates

Must be willing to travel frequently to work events during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordin