Installation Supervisor-Central Office Technician

Company: Palmerton Telephone

Full-Time: Monday-Friday, 8AM-5PM (plus on call and outside normal business hours as needed)

Pencor and its subsidiaries are Equal Opportunity Employers

This position involves the direct management, training and coordination of the activities of unit installer and repair technicians. Requires knowledge of network operations, experience with the latest developments in voice and data communications as well as excellent problem solving skills and effective communications skills. Must have the ability to work a very flexible schedule in order to accommodate swing shift (1st, 2nd and 3rd shift schedule rotation) to include weekends and holidays as required.

Responsibilities Include:

Inventory Control

Properly monitoring, maintaining, testing and troubleshooting network designs

Installing and maintaining hardware, software and other equipment and service as per the needs and requirements of the company

Maintaining courteous professional relationships between all employees and significant involvement in resolving system issues by working with all staff

Maintaining up-to-date knowledge of transmission equipment

Setting standards for scope of work in both commercial and residential installations

Maintaining work orders, service orders and company property records

Reviewing activity logs, identifying issues and resolving on a timely basis

Troubleshooting and clearing all alarms in Central Office and remote stations

Replacing bad hardware as needed and writing up repair tickets per department procedures

Evaluating and installing all software upgrades as directed by Director of Network Operations

Performing rigorous testing to insure quality of service for all software upgrades and for all types of circuits and equipment

Working with other Telco’s, vendors and sub-contractors

Informing upper management of any existing or potential problems or issues

Other duties as requested by the Director of Network Operations

Qualifications:

H.S. Diploma or G.E.D.

Established residency in Pennsylvania

Valid PA Drivers License and good driving record

Associates Degree in Electronics preferred

2-3 years experience in Tap to House work

2-3 years experience in telecommunications

Previous supervisor experience a plus

Experience with installation and troubleshooting of voice and data services

Experience with surveys and locates

Experience with NORTEL/Ribbon preferred

Familiarity with the local area helpful

Computer Proficiency

Knowledge of Microsoft Office Programs preferred – Outlook, Word and Excel

Knowledge of broadband architecture

Knowledge of fiber design, splicing and troubleshooting

Knowledge of OSHA, NEC and NECS codes

Knowledge of SONET and XGS-PON

Excellent Customer Services Skills

Knowledge of translations, routing tables and trunk groups

Knowledge of Centrex, PRI’s, DSI’s, DSO’s, Special Circuits, CLI, LAN and WAN services

Knowledge of electronics and basic electricity

Excellent Computer and Technology Skills

Excellent Communication Skills - Oral and written

Excellent Project Management Skills

Excellent Time Management Skills

Strong Problem Identification and Resolution Skills

Ability to understand power supply maintenance, troubleshooting or replacement

Ability to understand test equipment and troubleshooting programs

Ability to comply with all safety regulations, including vehicle safety and work practices

Ability to keep accurate inventory data

Ability to enforce company policies

Ability to monitor employees and review work performance

Ability to establish and manage priorities

Ability to recognize and perform tasks that need to be completed

Ability to install and maintain all voice and data equipment

Ability to learn, install and maintain new technology

Ability to use neat penmanship

Ability to be dependable / reliable

Ability to multitask

Ability to be detail oriented

Ability to work effectively and professionally in a team environment

Ability to handle phone calls in a calm and professional manner in all circumstances

Ability to be on call and work outside normal business hours when needed

INDHP