hirly
Sign inGet started free

Stambros

Intake Coordinator

Baltimore, Maryland

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Stambros first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included

Matched against 2.6M live jobs from 210,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
2 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Summary:

The Intake Coordinator is responsible for interacting with prospective clients, primarily by phone, assessing their needs, accurately entering relevant information into client database, and referring clients to the proper program and/or service.

Essential Duties and Responsibilities:

Answer incoming inquiries—by phone or email—for the Housing Counseling and Legal Services Teams

Analyze issues with which client needs assistance

Enter required data in a database or update information on existing clients

Assign calls to appropriate housing counselor or attorney staff

Review database to ensure all calls are answered

Take messages and set up appointments for Division staff

Assumes responsibility for ensuring information entered in database is complete, accurate, and conforms to required guidelines as specified by program

Assist with outcome follow-up on clients

Perform other administrative duties as assigned

Qualifications:

Required:

High School Diploma, or 2-5 years of experience in a customer service role, or an equivalent combination of education and experience

Ability to work respectfully and effectively with people of diverse economic,

ethnic, and educational backgrounds

Professional demeanor, outstanding customer service and interpersonal skills and a proven ability to work cooperatively with others

Excellent computer skills, including accurate typing and spelling

Experience using MS Office software suite

Excellent verbal/written communication skills; strong organizational skills, and great attention to detail

Desired:

Bachelor’s Degree preferred

Experience providing customer service by phone

Experience working with Salesforce or similar legal case management software strongly preferred

Must possess ability to manage sensitive/confidential information with integrity

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 85% of the time.

St. Ambrose values a diverse workforce . EOE.

Original posting on Stambros's site ↗

Listed on hirly, a job board. hirly is not the employer: Stambros is hiring for this role.

Similar jobs

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job