Intake Coordinator (Bilingual)

📌 About Alpaca Health

Alpaca Health enables clinicians to become entrepreneurs, starting in autism care.

We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.

We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM.

🎯 Role: Intake Coordinator

We are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care.

You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity.

🚧 What You’ll Do

Own the intake journey

Guide families from initial inquiry through confirmed start of care

Proactively follow up via phone, text, and email to keep momentum

Ensure all required information and documents are completed on time

Navigate insurance and access to care

Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps)

Coordinate benefit verification and communicate next steps clearly

Partner with billing and insurance ops to resolve issues quickly

Be the trusted point of contact for families

Explain patient responsibility, coverage, and expected costs in a clear, empathetic way

Set expectations around timelines, requirements, and what “ready for care” looks like

Build trust while maintaining urgency and accountability

Coordinate across internal teams

Work closely with billing, operations, and partnerships to move cases forward

Surface blockers early and drive resolution

Ensure clean handoffs once families are ready to start care

Ensure quality and fit

Assess whether families are a strong fit for Alpaca’s model and providers

Flag concerns and ensure alignment before starting services

Maintain a high bar for readiness and experience

Drive operational excellence

Maintain accurate records and tracking across systems

Identify patterns, bottlenecks, and opportunities to improve intake workflows

Take on additional responsibilities as needed to improve speed and quality of care access

🧠 Who You Are

You are deeply empathetic but know how to push when needed

You communicate clearly and confidently, especially around complex or sensitive topics

You are highly organized and follow through relentlessly

You are comfortable navigating ambiguity and solving problems in real time

You take ownership—you don’t wait for someone else to fix things

You are fluent in both Spanish and English (required)

🚀 Why Join

Direct exposure to company-building at an early stage.

Real ownership of critical initiatives from day one.

The opportunity to materially impact families and clinicians.

A fast learning curve that few roles can match.