Integration Center Tech I - Temp

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

An Integration Center Tech I is an entry level technician working with in a large team to complete customer orders. This tech will work on various computer systems and technologies to perform configurations, integrations, system upgrades, and asset management. This position reports directly to the Lead Integration Tech and is primarily responsible for basic technical configurations (see job responsibilities for details), kitting, and custom labeling.

Role Description

Perform system imaging using tools such as Ghost, USB boot, and PXE boot, in accordance with technical procedures and project requirements

Install and upgrade computer hardware components, including memory, hard drives, and NICs, following manufacturer guidelines and best practices

Configure software and operating systems on a range of computer and mobile devices, ensuring compatibility and proper setup

Conduct BIOS configurations and upgrades based on device specifications and update protocols

Utilize Microsoft Dynamics AX for order tracking, asset check-in/check-out, and accurate asset information recording

Tag assets and manage asset inventory throughout their lifecycle, maintaining detailed records and supporting asset management processes

Unpack, pack, and kit hardware and components, preparing equipment for deployment or shipping according to project needs

Communicate regularly with management to escalate issues, provide status updates, and ensure customer order requirements are met

Interpret technical instructions, manuals, and troubleshooting guides to resolve issues and support project execution

Independently acquire new technical skills and adapt to evolving technologies to maintain high levels of competency

Behaviors and Competencies

Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned.

Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.

Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them.

Information Gathering: Can demonstrate a willingness to gather necessary information when assigned.

Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.

Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.

Technical Troubleshooting: Can demonstrate a willingness to identify and address simple technical problems when they occur.

Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

Skill Level Requirements

Skilled in utilizing SharePoint for collaborative projects, document management, and enhancing team productivity - Basic

Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic

Ability to diagnose, address, and resolve technical problems or malfunctions in systems or processes - Basic

Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Basic

Ability to efficiently use shipping software from major carriers to manage logistics, track shipments, and handle order fulfillment processes - Basic

Expertise in configuring, maintaining, and troubleshooting servers, storage solutions, and network infrastructure to ensure optimal performance and reliability - Basic

Ability to read and understand cable matrices, structured cable routing experience, and basic understanding of IP addressing concepts for managing network and data center configurations. - Basic

Preferred Skills:

Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Basic

Other Requirements

Associate degree in Computer Science or a related field, completion of an accredited trade school computer training program, or equivalent relevant work experience required.

6 months disassembling and/or assembling computers and configuring Windows operating systems

Experience installing, configuring, and troubleshooting IT Hardware preferred

Ability to move or lift up to 50 lbs.

Ability to stoop, bend, kneel, and squat for extended periods of time

The base salary range for this position is $39,000 - $50,000. The estimated on-target earnings, or OTE, which includes a base salary, are $39,000 - $50,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status