Interim Back Office Specialist – Customer Service & Order Management

Responsibilities / Tasks

For our offices Granollers we are currently looking for an Interim Order Management Specialist to manage national accounts.

The main responsibilities are:

• •Customer service : Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
• •Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
• •Quotation Management : Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
• •Order Management : Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
• •Order delivery tracking, in coordination with Supply Chain & Logistics
• •Administrative management of service requests : Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
• •Invoicing of services : proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
• •Management of maintenance contracts : registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
• •Management of incidents that arise during each phase of the “order to cash” process until resolution
• •Travel management of the technicians and the rest of the colleagues

Your Profile / Qualifications

• •Studies in Administration & Finance
• •Minimum 2 years of experience in the Back-office department (Order Manager role)
• •Training, knowledge, and experience in administration
• •Valuable to get experience as part of project management team
• •Sensitive leadership personality experienced in leading high performance production organizations
• •Spanish (Native)
• •English (Advanced); Portuguese would be an asset.
• •High performance and result orientation
• •Outstanding communication skills
• •Convincing personality successfully pushing for results despite facing resistance
• •Ability to communicate to with all levels within the organization

We offer:

• •Please note: This is an interim role.
• •Attractive compensation package aligned with experience and responsibilities.
• •Private health insurance plan
• •Employee Assistance Program
• •Flexible working hours and a hybrid working model (up to two days per week remote).
• •23 days of vacation per year.
• •Great work environment as part of a collaborative team
• •Continuous internal training and career development opportunities, both nationally and internationally.
• •The opportunity to join a company recognized as a Top Employer 2026 .

• Did we spark your interest?
• Then please click apply above to access our guided application process.