Intern Customer Experience

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Becario Customer Experience (Back End)

Polanco, CDMX (Hybrid)

Position Summa ry

Thales is looking for a Internship Customer Experience who will be expected to exceed Customer Service team expectations in terms of service, order treatment & follow up, developing close and confident relationship with internal customers. With the guidance of the Customer Service Lead, acts as liaison with internal sales, marketing, technical team, card manufacturing and personalization centers stakeholders during order treatment process.

Main Responsibilities:

Receive purchase orders & control order features according to contract or quote (prices…),

Request completion from relevant process owners, create the technical data for the configured item in the local ERP system,

Enter customer/interco order in to the system and/or local ERP system,

Track approval process with “owners” such as…Order Engineer Leader (OEL) for Printing, Coding, and Personalization approvals,

Contribute and execute to final homologation of card samples by appropriate banking scheme when needed (Amex, Visa, Master Card, etc.).

Work with credit management for letter of credit, credit limit.

Ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply, production and delivery plan,

Manage and/or control the invoicing and credit note process (depending on systems/order flows type) and organize Return of Material (RMA) if needed by respecting corporate OI2 rules (order to invoice).

To monitor customer semi-finished cards inventory against Service Level Agreement and require preventive/corrective actions on planning if needed. To contribute to the SLA fulfillment, change request & pull process according to personalization sites organization.

Minimum Requirements:

English Intermediate

Student in the final semesters of an economics or business administration degree; available to work 5 hours a day.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!