CapitaLand

Intern, Customer Relations

Singapore, Central Singapore

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.6M live jobs from 210,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority: Internship
Country: SG
Work mode: On-site / unstated
First seen by hirly: 4 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.

Job Description

Job D escription:

Support customer feedback analytics and reporting for regional stakeholders and meetings

Assist in administering global staff recognition programmes in collaboration with HR partners across regions

Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience

Review and update guest feedback handling standards, guidelines, and best practices

Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels

Provide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and Shiji ReviewPro

Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency

Support ad hoc projects and cross-functional initiatives as assigned

Job Requirements

Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field

Strong interest in customer experience, service culture, and employee engagement

Comfortable working with data, numbers, and basic analytics

Excellent written and verbal communication skills in English; additional languages (e.g., Chinese) are a plus, but not mandatory

Strong organisational skills with attention to detail

Able to multitask and thrive in a fast-paced environment

Proactive, collaborative, and able to work both independently and in a team

Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing)

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

Original posting on CapitaLand's site ↗

Listed on hirly, a job board. hirly is not the employer: CapitaLand is hiring for this role.

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job