Internal Control Manager Candidate - Operation Management Department, Operations Supervisory Department (C&M)

Job Description:

Business Overview

• The Commerce Company provides a wide range of services centered on internet-based shopping, lifestyle, and leisure offerings, all designed to make daily life more enjoyable and convenient.
• Among these, Rakuten Ichiba stands as one of the largest e-commerce sites in Japan, featuring over 55,000 merchants (as of December 2024) and serving more than 100 million user accounts.

• Rakuten Ichiba Service Page
• https://www.rakuten.co.jp/

Department Overview

The Operations Management Department, to which this position is assigned, consolidates the headquarters and business support (back-office) functions of the Commerce & Marketing Company. It is responsible for overall management, including contract/procurement management with business partners, service quality management, customer communication, compliance and risk management, as well as legal and public relations affairs.

• The Operation Management Department consists of divisions responsible for GRC (Governance, Risk, and Compliance), legal/external affairs, and internal control/investigation and audit functions.
• Within this department, the Governance and Control Section is responsible for strengthening internal controls and data governance across businesses, services, and affiliates under the jurisdiction of the Commerce & Marketing Company.

Position:

Why We Hire

Due to the scale and business expansion of the Commerce & Marketing Company, strengthening internal controls is essential.

We are planning to hire this position as a successor in internal control management.

• Why Join Us
• - You can be involved in a wide variety of businesses and new projects/services managed by the Commerce & Marketing Company.
• - You can lead all aspects of internal control strengthening, including risk assessment and mitigation in business and operational organizations, fraud prevention/deterrence, compliance with laws and regulations, improvement activities, and awareness/educational activities.
• - You can experience the tangible impact of contributing to the reliability and efficiency of businesses and services, as well as their long-term development and expansion.

Position Details

You will be responsible for overall internal control operations and management.

• Internal Control
• - Risk assessment/evaluation, monitoring/auditing, and improvement proposals/support for businesses, services, and affiliates under the jurisdiction of the Commerce & Marketing Company.
• - Risk response and improvement verification before and after the release of new services.

• Data Governance
• - Construction of rules/processes/operations for data utilization on Rakuten Ichiba, as well as risk analysis and efficiency improvements in screening operations.
• - Review of information disclosure rules, awareness/educational activities, and monitoring.
• *You are also expected to manage the Forensic and Audit Group in addition to the Internal Control Group

Work Environment

• Organization Structure
• 8-member team (2 managers + 6 members)

• Background of Mid-Career Hires
• - Internal audit and internal control experience at e-commerce companies
• - Investigation and research experience at organizations such as the Metropolitan Police Department or the Ministry of Foreign Affairs
• - Compliance-related experience at financial institutions

Mandatory Qualifications:

• - Consulting experience regarding management and business issues
• - Experience in organization/member management or project management (leading projects with multiple related organizations/stakeholders)
• - Leadership and communication skills
• - Understanding of service models and business processes
• - Analytical skills and the ability to propose solutions/improvements

Desired Qualifications:

- Experience in internal control or internal audit-related work

• - Professional experience or knowledge related to business-related laws (specifically Corporate Law, accounting, consumer protection, privacy-related regulations, etc.)
• - Experience in BPR (Business Process Reengineering) or business process improvement
• - Experience in risk management
• - Experience related to e-commerce services or web advertising services

*Candidates who hold or are aiming to obtain certifications related to internal control are also welcome (e.g., CIA (Certified Internal Auditor), QIA (Qualified Internal Auditor), etc.)

Other Information:

Additional information on Location

Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

• TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
• Proof of qualifications will be required by the time of the job offer.
• If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

• Rakuten Group, Inc. Homepage Link
• - Benefits: https://corp.rakuten.co.jp/careers/benefit/
• - Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
• - Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/

#business #legal #IP #audit #commerce