[Internal Hiring]: Services-Outreach Specialist Team Lead

Location: Noida (Work from Office)

Experience: 5+ Yrs

CTC: ₹12–15 LPA

Employment Type: Full-Time

About the Role

We are looking for an experienced Outreach Specialist Team Lead to lead and mentor a team of 5–8 SDR/Outreach Specialists focused on generating high-quality outbound leads for our software services business. This is a hands-on leadership role where the ideal candidate will actively contribute to outbound prospecting while ensuring consistent team performance and pipeline generation.

The candidate should have prior experience in software services/IT services and possess a strong understanding of outbound sales strategies, lead generation, and SDR operations.

Key Responsibilities

• •Lead, mentor, and manage a team of 5–8 Outreach Specialists/SDRs.
• •Drive consistent outbound lead generation through email campaigns, LinkedIn outreach, cold calling, and other prospecting channels.
• •Monitor individual and team KPIs including outreach volume, meetings booked, conversion rates, and pipeline contribution.
• •Coach team members on prospecting techniques, objection handling, and best outreach practices.
• •Develop and execute outbound strategies to generate qualified sales opportunities.
• •Collaborate with the Sales and Marketing teams to optimize lead quality and campaign effectiveness.
• •Maintain CRM hygiene and ensure accurate reporting of outreach activities and pipeline metrics.
• •Identify process improvements to increase team productivity and campaign performance.
• •Conduct regular performance reviews and provide constructive feedback to team members.

Required Skills & Qualifications

• •Bachelor's degree in Business, Marketing, or a related field.
• •5+ years of experience in Lead Generation, SDR, Business Development, or Outbound Sales .
• •Minimum 1–2 years of experience leading or mentoring an SDR/Lead Generation team.
• •Strong experience in software services/IT services is mandatory.
• •Hands-on experience with LinkedIn Sales Navigator, Apollo, ZoomInfo, Clay, Lusha, or similar prospecting tools.
• •Experience using CRM platforms such as HubSpot, Salesforce, Zoho CRM, or similar.
• •Strong communication, coaching, and stakeholder management skills.
• •Ability to analyze outreach metrics and improve team performance.
• •Self-driven, target-oriented, and comfortable working in a fast-paced environment.

Preferred Qualifications

• •Experience managing outbound campaigns for US, UK, or European markets.
• •Understanding of B2B sales processes and enterprise prospecting.
• •Exposure to AI-powered sales engagement tools is an added advantage.

Key Performance Indicators (KPIs)

• •Qualified outbound leads generated.
• •Meetings booked for the sales team.
• •Team productivity and outreach activity.
• •Conversion rates from outreach to qualified opportunities.
• •CRM accuracy and reporting compliance.
• •Achievement of monthly and quarterly lead generation targets.

Why Join Us?

• •Opportunity to lead a growing outbound sales function.
• •Collaborative and fast-paced work environment.
• •Exposure to global B2B software services markets.
• •Career growth with ownership and leadership responsibilities.