Internal Information Manager

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

Global Support and Development (GSD) is hiring a full-time Internal Information Manager . This is an on-site position in Charlotte, N.C.

If you thrive on transforming messy streams of field data into the sharp, real-time insights that guide emergency response teams, Global Support and Development (GSD) wants you at the helm. We're looking for an Internal Information Manager based in Charlotte, NC - with up to 35% travel that could take you everywhere from regional partner hubs to the deck of our humanitarian response vessel. Whether designing sleek dashboards during "blue sky" planning or directing critical damage assessments in the wake of a disaster, you'll lead our information strategy, manage a sharp analytical team, and make sure critical decisions are powered by the right data at the right time. If you're ready to trade ordinary spreadsheets for high-impact humanitarian action, welcome aboard!

GSD offers a comprehensive benefits package to include:

Up to 25 days of accrued vacation

Up to 80 hours of annual sick leave

Up to 80 hours of Military Pay and 30 Days Differential

Medical, Dental and Vision (GSD covers monthly premium)

Group Life and AD&D Coverage (GSD covers monthly premium)

Retirement (Pre and Post Tax Options) and a Company Match

Matches on Qualified 529 Plans

Up to 14 Paid Holidays

Want to know more? Read on to learn more about the role.

PURPOSE OF POSITION:

The Internal Information Manager , leads the strategy, internal systems, and workflows required to collect, manage, and synthesize critical information and analysis across GSD. Reporting to the Senior Manager for Information & Awareness, this role ensures internal leadership, preparedness programs, and response operations have timely, high-quality information for decision-making during both steady-state ("blue skies") periods and active disaster responses.

ESSENTIAL FUNCTIONS:

Lead the development, implementation, and continuous evolution of GSD's internal information management strategy and operational roadmap;

Analyze information and communication channels to eliminate bottlenecks, ensure cross-departmental data flow, and maximize efficient resource use;

Facilitate critical internal decision-making processes by identifying operational gaps, driving structured problem-solving, and synthesizing complex data, especially during high-stress, time-sensitive disaster response operations;

Develop, implement, and track internal project plans and team targets to ensure alignment with broader departmental strategy and responsible financial stewardship;

Manage and improve internal program data systems, databases, and collaboration platforms to ensure data integrity, reliable collection, and clear analysis;

Ensure that outputs from subject matter experts (SMEs) and technical analysts directly feed into decision-making products;

Continually update, implement, and train staff on GSD's Information Sharing Protocols to protect internal data security, maintain confidentiality, and ensure compliance;

Lead the design, training, and execution of GSD's rapid assessments (including damage and needs assessments) from setting content and analysis plans to directing analysis, synthesis, and dissemination during response;

Direct the regular production and delivery of internal situational reports, dashboards, and threat updates for both routine monitoring and emergency response;

Ensure internal information products (briefs, maps, situational reports) are produced on time, meet high quality standards, and are efficiently distributed to relevant internal leadership and field staff;

Promote and embed GSD's core values of accountability, humility, and integrity across all team activities and management practices;

• •Supervise and evaluate Information Analyst staff, and support direct reports through regular performance feedback, professional development planning, and skill-building; and
• Perform other duties as assigned.

QUALIFICATIONS

Required Experience:

Five (5) or more years of relevant management experience in data analysis and information management, preferably in the humanitarian sector;

Three (3) or more years experience operating in data analysis and information management, preferably in an international context; and

Proven experience developing programs and teams.

Required Education:

Bachelor's degree (Master's degree preferred) in information management, international development, or related field; or

An equivalent combination of relevant experience and training.

Professional Licenses/Certifications:

Project management certification preferred.

Knowledge/Skills:

Experience managing quantitative and qualitative operational data during crisis response and emergency operations;

Proven track record designing, operationalizing, and leading damage and needs assessments, including analysis plans and team training;

Ability to manage program databases and technical streams to oversee analyst output and ensure data quality;

Proven ability to supervise, task, and mentor analytical staff to deliver quality work under tight, shifting response timelines;

Experience building operational procedures, data-sharing protocols, and standardized workflows across internal teams;

Skill in synthesizing complex, incomplete field data to support rapid executive decision-making under high pressure;

Strong written and verbal skills, with a focus on translating technical data into clear briefs, situation reports, and dashboards;

Work or travel experience in humanitarian contexts (preferably with experience in the Caribbean or Central America);

English fluency required; professional working proficiency in Spanish and/or French preferred;

Program oversight and management, development of programmatic policy, procedure, and guidelines; and

Cultural awareness and the ability to work collaboratively with a wide array of stakeholders to build relationships.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; and

Routine domestic and international travel up to 35% is required.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks.

Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship or a direct threat to the health and/or safety of the individual or others.

These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work. GSD is not able to reasonably predict when or whether it will become necessary to deploy an employee in this position for disaster response work. Such decisions are made as circumstances arise to meet organizational needs, and employees in this role are therefore expected to be able to fulfill disaster response work responsibilities.

Working Conditions During Non-Deployment Periods

Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;

Ability to use hands, reach, and independentl