Internal IT Administrator

Description

THIS IS AN ON-SITE POSITION

JOB SUMMARY:

The Internal IT Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning.

The position ensures reliable, secure day-to-day IT operations.

REPORTS TO: Director of Finance

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

INTERNAL IT OPERATIONS

• •Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
• •Manage user lifecycle (onboarding/offboarding, permissions, account administration).
• •Deploy and support laptops, desktops, mobile devices, and peripherals.
• •Perform patching, upgrades, refresh cycles, and routine system maintenance.
• •Monitor system performance, security, and backups.
• •Maintain accurate documentation of configurations and procedures.
• •Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT

• •Serve as primary internal IT support resource (Tier 1–3).
• •Manage ticket intake, resolution, documentation, and escalation.
• •Provide professional support to employees at all levels.
• •Identify and reduce recurring technical issues.
• •Provide occasional after-hours support as needed.

3. SUCCESS MEASURES

• •Stable and secure internal IT environment
• •Timely issue resolution and high employee satisfaction
• •Reduction in recurring support issues
• •Successful rollout and adoption of new technologies
• •Measurable operational improvements

ADDITIONAL RESPONSIBILITIES:

• •Adhere to departmental policies for reporting and managing requests and change control
• •Maintain daily timesheet and expense report entries and submit them accurately and timely
• •Other duties as required

Requirements

TECHNICAL SKILLS & EXPERIENCE:

Strong working knowledge of:

• •Microsoft Windows Server
• •Microsoft Active Directory (AD, DNS, Group Policy)
• •Microsoft 365 & Exchange
• •Microsoft Intune
• •Windows Desktop OS
• •VPN and remote access solutions
• •Endpoint security platforms
• •Backup and disaster recovery systems
• •Wi-Fi and LAN networking fundamentals
• •HP and Dell hardware environments
• •Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.

SOFT SKILLS & COMPENTENCIES:

• •Strong technical troubleshooting skills
• •Organized and process-oriented
• •Clear communicator
• •Strategic thinker with hands-on execution ability
• •Independent, accountable, and collaborative

EDUCATION & QUALIFICATIONS:

Qualifications

• •3–5+ years of progressive IT experience
• •Strong systems administration background
• •Experience supporting Microsoft 365 and Windows environments
• •Experience implementing or evaluating new technologies preferred
• •Associate or Bachelor’s degree in IT-related field preferred

Preferred Certifications:

CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

• •Primarily office-based work using standard computer equipment
• •Ability to remain calm and effective during time-sensitive situations
• •Occasional evening or weekend work as needed
• •Valid driver’s license and reliable transportation