INTERNAL Only- Case Manager I (Housing)

Job Title: Case Manager I (Housing)

Reports to: Manager of Guest Services

Location: St. John’s

Employment Type: Temporary Full-Time (temporary backfill)

Type: Union

Hours: Monday to Friday, with flexibility for occasional evening or weekend coverage

Rate of Pay: $31.37 per hour

PCN: 02-300-010

Position Summary

The Housing Case Manager I is responsible for supporting Guests in a range of housing services including housing searches, moving plans, financial resources, housing support and eviction prevention. Reporting to the Manager of Guest Services, the Housing Case Manager is responsible for:

Duties/Responsibilities

Engaging with individuals experiencing homelessness, as well as barriers to services/housing to identify appropriate support.

Actively working to remove or lower barriers for guests seeking services, using a harm reduction approach.

Developing housing goals with Guests and assisting with landlord mediation, housing searches, funding requirements etc.

Supporting Guests through outreach visits for the purpose of viewings, meetings with landlords and accompanying to relevant appointments.

Providing support to Guests in their homes with respect to the development of life skills and community integration.

Navigating systems alongside guests, taking on an advocacy role as required.

Providing ongoing housing support to assist Guests in maintaining their housing through outreach and assertive engagement.

Documenting Guest interactions on a shared electronic system in a way that strengthens collaboration across the organization.

Building and maintaining relationships with Guests, while maintaining clear and consistent boundaries.

Working as a collaborative member of TGP’s clinical and guest services team, contributing to a continuum of care service provision for guests. Participates as part of a larger multi-disciplinary team of co-located service providers.

Engaging in de-escalation, crisis and safety planning with guests who may exhibit behaviours that present as barriers to service.

Submitting required data and reports to the Manager in a timely manner.

Qualifications and Skills

Bachelors Degree or diploma in health/social services

Minimum of two years of relevant experience

Knowledge of available and relevant community resources for marginalized persons

Sound relationship-building abilities and skills in individual support, conflict resolution, and empathetic listening

Demonstrate understanding and sensitivity to links between diversity and marginalization.

Strong interpersonal skills, ability to creatively build relationships with those who may be socially isolated.

Proficient and professional documentation

Demonstrate skills in systems navigation.

Creative, adaptable problem-solving skills

Clear Record of Conduct and Vulnerable Sector Check

Equivalencies in education and experience will be considered.

Closing Date for Applications: October 14, 2026