Internship – CRM & Client Data Assistant – Fragrance & Beauty – Brussels – January 2027 – M/F/D

About the job

This 6-month CRM & Client Data Assistant internship, based in Brussels from January 2027, immerses you in the CRM team for Fragrance & Beauty across Benelux & Scandinavia. You focus on client data analysis, campaign operations, and reporting. You will report to the CRM Manager, and work closely with the CRM Specialist, and collaborate with Marketing, Operations and Retail teams.

What impact you can create at Chanel

Prepare monthly CRM dashboards and ad-hoc analyses, and help refine the data that guides CRM strategy

Plan and coordinate the gifting programme across eligibility rules, forecasts, order planning and client experience

Support EDM and local campaigns and coordinate print campaigns, from client lists and validation to post-campaign recommendations

Manage client cases with La Ligne de CHANEL and boutique managers, from investigation to closure

Support loyalty programme operations and help equip boutique teams to deliver CRM and La Collection initiatives

You are energised by

Working with data and turning findings into practical insights

Measuring the effectiveness of CRM campaigns

Learning more about CRM within a luxury house

Collaborating with different stakeholders across Retail, Marketing and Operations

Gaining autonomy and ownership of projects

What you will bring

An analytical mindset and a strong interest in working with numbers and client data

Solid Excel skills; familiarity with Power BI or similar reporting tools is a plus

Strong organisation and attention to detail, with the ability to manage multiple priorities

A collaborative approach and a genuine willingness to learn

Good communication skills in English, French and/or Dutch

What Chanel can offer you

Hands-on experience in client data analysis and campaign reporting

Practical knowledge of EDM execution and communication validation

Opportunity to develop strong analytical, organisational and collaboration skills

A foundation in CRM and data-driven marketing within a supportive team

In-house trainings dedicated to the culture of the House

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL