Investigation Specialist (QA), Relay Product Excellence

• Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.
• •Shifts: Rotational (24*7 shift environment - changes based on business requirement)
• •Weekly Off: Rotational two consecutive days off (5-day working week)
• •Work from Office Role

• Key job responsibilities
• - Provide data analysis & conduct investigations
• - Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
• - Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• - Consistently achieve weekly targets and quality standards for investigations
• - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• - Understand the business impact of the trends and make decisions that make sense based on available data
• - Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
• - Experience to follow through on the resolutions to ensure they are delivered
• - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
• - Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
• - Participate in ad-hoc projects and assignments as necessary

• A day in the life
• - Meet productivity, quality and other hygiene metrics/ goals
• - Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
• - Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

Basic qualifications

- Experience with operations, risk, fraud investigations etc.

Preferred qualifications

• - Experience using data to drive root cause analysis for making business decisions with Excel or other analytical tools
• - Knowledge of Lean, Kaizen, Six Sigma concepts
• - - Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends through data analysis and investigations
• - - Identify patterns from investigations and data analysis to uncover areas of opportunity and highlight the same to managers
• - - Provide data analysis, conduct complex investigations and review investigations
• - - Identify and eliminate root causes of defects in order to drive efficiency in operations by sharing insights from investigations and audits performed
• - - Collaborate with multiple resources as per need and carry out basic analyses to help ensure efficiency and effectiveness of programs

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