Investigation Specialist - Related Account Detection, Relay Product Excellence

• Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to Related Account Detection.
• •Work from Office Role (RTO5, M-F)
• •Investigation experience required

• Key job responsibilities
• - Provide data analysis & conduct investigations basis defined SOP
• - Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
• - Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• - Consistently achieve weekly targets and quality standards for investigations
• - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• - Understand the business impact of the trends and make decisions that make sense based on available data
• - Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
• - Experience to follow through on the resolutions to ensure they are delivered
• - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
• - Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
• - Participate in ad-hoc projects and assignments as necessary

• A day in the life
• - Meet productivity, quality and other hygiene metrics/ goals
• - Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
• - Follow SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

Basic qualifications

• - 1+ years of customer service experience
• - Speak, write, and read fluently in English
• - Experience with Microsoft Office products and applications
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• - Experience in payments or e-commerce

Preferred qualifications

- 6+ months of customer service experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.