Investment Services Program Manager (Manager, Trust & Investment Services)

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Investment Services Program Manager (Manager, Trust & Investment Services)

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$153,259.00 - $252,877.00

Scheduled Weekly Hours:

40

What You’ll Be Doing

Responsible for planning, directing and overseeing the operations of the department. Assists in product development, enhancements and maintaining relationships with the team members, branches and educational community. Ensures the delivery of superior Member service and products to the Members and team members.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances.

Ensures compliance with state and federal laws as well as any other applicable regulations.

Provides daily support to staff, including answering questions and problem resolution.

Provides training and coaching and counseling to team members for the purpose of developing the team and maintaining the credit union’s primary focus on Member Service.

Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.

Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.

Provides consultative services to Members regarding credit union products and services and ensures that team members are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.

Maintains thorough knowledge of retirement products including but not limited to, all IRA products, 457(b), 403(b), State Teachers Retirement and Public Employees Retirement System. Maintains NASD Series 7, 63, 65 and 24 licenses and California Department of Insurance Licenses.

Maintains relationships with all third party contracted and partners included but not limited to insurance general agency and the broker/dealer.

Replies to Members via written correspondence; responds to Member comments or suggestions; Assists Members in person and over the phone. Oversees the compliance of NASD requirements; handles the complex and non-routine inquiries by the branches/departments and Members.

Responsible for personal production determined by the VP.

Provides guidance and coaching to financial consultants. Analyzes and makes recommendations as to any changes, updates in NASD regulations, forms, methods and systems and directs the implementation.

Additional Job Functions

Provides daily support to teammembers, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining teammembers; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances

Contributes to organizational goals and priorities as a member of Management team. Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives.

Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.

Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal teammembers or department operations.

Ensures compliance with state and federal laws as well as any other applicable regulations.

Understands the Credit Union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

High School Diploma or GED required

Bachelor's Degree in a related field or equivalent years of experience required

5-7 years of prior functional experience required

1-3 years of prior management experience required

Maintains NASD Series 7, 63, 65 and 24 licenses and California Department of Insurance Licenses required

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.