Investor Services Senior Associate

Principal Accountabilities

· Day to day supervision of the Transfer Agency daily, weekly and monthly deliverables

· Responsible for monitoring and tracking team activity against all shared mailboxes and assisting the team with queries.

· Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks.

· Actively manage day to day relationship with the clients, escalating issues to their Manager when required.

· Closely liaising with the AML team reviewing and monitoring anti money laundering documentation in line with policies and procedures.

· Day to day performance management of the team, one to one meetings and annual performance cycle ensuring development and review of staff against goals.

· Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.

· Foster and act as a role model to build risk awareness within the team.

· Proactively seek greater productivities in the team through process improvements & automation where applicable.

· Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training.

Context of the role

· The Senior Associate will take on a review function – trade, cash, EOD, reporting checklists and online e-checklists.

· The Senior Associate has full accountability for the reviews it completes on work done by the A1’s & A2’s.

Relationships

· Subordinates – Engage in one to one meetings with direct reports, coaching team members, point of escalation

· Superiors – provide direct support for managers and regular status updates to managers.

· External – Build client and investor relationship ensuring client deliverables are met.

• Knowledge and Experience
• · Third level qualification and/or 2 years level experience in financial services industry

· Client Service experience preferred

Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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