Invoice to Cash Analyst, Collections

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

• •Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• •Maintain Operational Excellence
• •Execute end‑to‑end Collections and Dispute processing for a high‑volume, low‑value customer portfolios.
• •Perform collections reminders, follow‑ups, and dunning activities in line with defined playbooks and working instructions.
• •Monitor overdue balances, payment trends, and customer responses through dashboards and reports.
• •Reconcile incoming payments in a timely manner and identify basic disputes for appropriate handling or escalation.
• •Deliver and track performance against assigned metrics.
• •Perform financial closing activities.
• •Utilize AR systems and automation tools to execute collections activities efficiently and consistently.
• •Identify recurring process or system issues and support and/or initiate continuous improvements.
• •Handle routine customer inquiries related to invoices, payments, and disputes.
• •Escalate exceptions, system constraints, or non‑standard scenarios in accordance with defined escalation guidelines.
• •Ensure timely and accurate handoff of cases requiring higher‑touch or specialized intervention.
• •Coordinate with Commercial, Customer Service, Supply Chain, and other stakeholders to remove payment barriers.
• •Align dispute and collections activities with past‑due timelines and cash recovery priorities.
• •Execute all collections activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards.
• •Maintain accurate and complete documentation of collections actions and customer interactions in systems of record.

Required Skills:

Preferred Skills: