ISO Partnerships Relationship Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

What is the purpose of this Role?

The ISO Relationship Manager will grow the Independent Sales Organization (ISO) partner channel across designated regions. This role is responsible for developing strategic partnerships, driving revenue growth, and ensuring operational excellence in ISO lifecycle management—from onboarding to performance optimization.

Which jobs(s) does this Role report to?

Head of Revenue and Governance, SMB PGN

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

1. Accountabilities for your role - what are you expected to do?

• As an ambitious and results-driven ISO Partnerships Relationship Manager, the candidate will be joining a very successful SMB PGN organization.
• In this role, the candidate will be instrumental in driving our growth within the ISO Partnerships areas.

Key Responsibilities:

Channel Strategy & Growth

• Expand ISO partnerships in target markets (e.g., Germany, BeNeLux) to maximize portfolio growth.
• Identify new ISO opportunities and manage pipeline development.

Partner Management

• Own end-to-end ISO lifecycle: prospecting, onboarding, enablement, and performance tracking.
• Ensure compliance with commercial and legal agreements.
• Drive partner engagement through regular business reviews and performance dashboards.

Operational Excellence

• Oversee unified processes for ISO partners (boarding, API integration, pricing, commissions).
• Coordinate cross-functional teams (Product, GTM, Risk, Ops) for seamless partner experience.
• Utilize Partner Relationship Management (PRM) tools for deal registration, residual tracking, and enablement.

2. Competencies for your Role - how are you expected to behave?

Drive for Results

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Collaboration:

Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

Agility & Innovation :

Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple

Talent Development & Engagement:

Provides others with a clear direction; Sets appropriate standards of behavior; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high caliber.

Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

3.Technical Competencies for your role – what are you expected to know

• •Experience and knowledge of market/payments industry
• •Knowledge of product marketing and organizational operations - Advantageous
• •Marketing and business development/sales skills - Essential
• •Knowledge of technology and payment gateway providers - Advantageous
• •Well-developed understanding of sales methodologies – Training will be provided
• •Knowledge of CRM/IT systems e.g. Salesforce, MS 365, Seismic, Co-Pilot – Advantageous
• •Good communication skills across a variety of mediums such as telephone, Teams, in person meetings - Essential
• •Microsoft Office 365

4. Qualifications Required to perform your Role?

• •Bachelor’s degree or equivalent work experience.
• •Minimum 3-5 years of relevant experience in merchant acquiring or similar.
• •English and one of BeNeLux or German languages knowledge in level allowing to handle business conversations
• •Growth Mindset essential!

5. Control Function Disclosure

This role has been identified as Controlled Function (“CF 4”) under the CBI Regulations Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of:

a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

While this position is posted as remote, employees based near the office will be expected to work onsite 3+ days per week to support to support collaboration and team connection.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria th