ISSRRN000154 - Application Tech Support Practitioner

THE WORK: Join us in creating a seamless experience for our users! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Service Desk Management will be invaluable as you engage with various stakeholders. We are excited to see how you can make a difference in our organization!

• Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements.
• Drive the resolution of incidents and outages, ensuring effective communication throughout the process.
• Facilitate the restoration of services to the production environment promptly.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Implement and uphold data retention practices to ensure compliance and data integrity.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced proficiency in Incident Management.
• Intermediate proficiency in Problem Management.
• Intermediate proficiency in Change Management.
• Expert proficiency in Customer Service.
• Intermediate proficiency in Communication Skills.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.