IT Analyst Applications - File Transfer Administrator

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking an IT Analyst Applications - File Transfer Administrator to join India CoE-Integration & Engg -CAT IT Division

The preference for this role is to be based out of Bangalore – Caterpillar PSN

The File Transfer Administrator is responsible for supporting and maintaining enterprise file transfer solutions, primarily leveraging IBM MQ and Managed File Transfer technologies. This role includes both reactive support (incident tickets, troubleshooting) and proactive customer engagement to ensure reliable and secure data movement across a global customer base. The administrator will collaborate with support teams in the US and India to deliver timely resolutions, improve service reliability, and maintain platform stability while operating with a strong sense of ownership, urgency, and autonomy.

What you will do:

Key Responsibilities:

• •Administer and support enterprise file transfer platforms, primarily IBM MQ / Managed File Transfer (MFT).
• •Respond to and resolve support tickets, ensuring clear communication and adherence to SLAs.
• •Establish and configure new file transfers, including onboarding new customers and use cases.
• •Troubleshoot file transfer failures, connectivity issues, and performance problems across existing file transfers.
• •Proactively engage customers to identify issues, validate connectivity, and improve service reliability.
• •Collaborate with global support teams (US and India) to manage incidents and coordinate resolutions.
• •Work with vendors to support issue resolution, system upgrades, patching, and ongoing platform maintenance.
• •Support project-based initiatives with defined deliverables and timelines.
• •Perform routine system administration tasks including monitoring, health checks, and maintenance.
• •Document configurations, processes, and troubleshooting procedures to support operational consistency.

Support additional file transfer technologies as needed, developing end-to-end administrative capability (e.g. GoAnywhere).

What you will have:

Preferred Skills:

• •Experience with IBM MQ Managed File Transfer (MFT)
• •Experience with secure file transfer protocols such as SFTP and FTPS
• •Strong troubleshooting and customer support skills
• •Experience working in a global support model with cross-region collaboration
• •Exposure to IBM integration technologies such as App Connect Enterprise (ACE) or DataPower (nice to have)To be updated

Skill Descriptors:

• Core Application Systems : Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
• Level Working Knowledge:
• •Helps create contingency plans to mitigate impact of disruption on core applications.
• •Identifies key players, criticalities, roles, and responsibilities.
• •Investigates application-related issues with both business and IT professionals.
• •Recommends enhancements for a major application system or related subsystems.
• •Works with core application systems for a major business unit or function.

• Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Level Working Knowledge :
• •Identifies and documents specific problems and resolution alternatives.
• •Examines a specific problem and understands the perspective of each involved stakeholder.
• •Develops alternative techniques for assessing accuracy and relevance of information.
• •Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• •Uses fact-finding techniques and diagnostic tools to identify problems.

• Application Design, Architecture: Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.
• Level Extensive Experience:
• •Analyzes system requirements and translates them into detailed design specifications.
• •Designs complex application architectures that meet performance, scalability, and reliability requirements.
• •Evaluates and selects appropriate pattern, components, technologies, and tools for application development; integrates them with technical design.
• •Leads application design reviews and walkthroughs to ensure alignment between business requirements and technical solution.
• •Troubleshoots complex design issues and provides innovative solutions.
• •Prepares technical design documents and blueprints for applications.
• Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).
• Level Working Knowledge:
• •Tracks problems associated with the quality and effectiveness of application software.
• •Researches the benefits and drawbacks of an organization's application software.
• •Drafts application software usage for the department's needs.
• •Provides instant support for end users of application software.
• •Implements a specific application software under the supervision of management.

• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Level Working Knowledge:
• •Follows policies, practices and standards for determining functional and informational requirements.
• •Confirms deliverables associated with requirements analysis.
• •Communicates with customers and users to elicit and gather client requirements.
• •Participates in the preparation of detailed documentation and requirements.
• •Utilizes specific organizational methods, tools and techniques for requirements analysis.

• System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
• Level Working Knowledge:
• •Assists with current and planned integration initiatives.
• •Explores major issues and considerations for successful system integration.
• •Works with applications, data, technology bridges and a varie