IT Business Analyst I-II

Job Title

IT Business Analyst I-II

Agency

Texas A&M University - Corpus Christi

Department

IT Enterprise Applications

Proposed Minimum Salary

Commensurate

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

PURPOSE

The IT Business Analyst I-II serves as a liaison between business units and technical teams to align technology solutions with the University’s goals. The Business Analyst II performs advanced analysis, troubleshooting, and research to support reliable systems, while using AI-assisted tools to streamline workflows, enhance analysis, and improve service delivery.

FUNCTIONAL AREAS 1: Analytical – 40%

• •Coordinate the assessment of business needs through stakeholder interaction, mapping of current and future business processes, and identifying opportunities for improvement, including the use of AI-assisted analysis tools.
• •Develop Business Requirements Documentation (BRD) and Business Process Review documentation for application modifications, leveraging AI to draft, refine, and validate documentation.
• •Develop unit test plans and assist in developing with the business owner UAT test cases based on business requirements and process flow documentation, including AI-supported test case generation.
• •Investigate issues, perform root cause analysis, and track issues through resolution or escalation, utilizing AI tools for pattern recognition and data analysis where appropriate.
• •Participate in Business Process Management initiatives to collect and analyze metrics to improve processes, incorporating AI-driven insights and predictive analytics.
• •Consult with management and the Business Analyst team to ensure alignment with system design principles and emerging AI-enabled solutions.

FUNCTIONAL AREA 2: Tactical – 30%

• •Serve as point of contact for customers and IT staff regarding complex questions or requests, including guidance on AI-enabled solutions.
• •Act as liaison between requesting departments and IT staff by identifying underlying business needs through stakeholder discussions and AI-assisted discovery tools.
• •Execute and coordinate unit testing and assist business owners with User Acceptance Testing (UAT), incorporating AI tools to improve testing efficiency and coverage.
• •Create documentation describing upstream and downstream applications, including data flow diagrams and logical process flowcharts, using AI-assisted diagramming and documentation tools where applicable.
• •Develop training materials and assist with Service Desk Knowledge Base documentation related to application changes, including AI-generated drafts and content optimization.

FUNCTIONAL AREA 3: Operational – 20%

• •Assist in development and maintenance of project management documentation, leveraging AI tools for tracking and reporting.
• •Collaborate with clients and technical teams to resolve system issues affecting supported applications, including AI-supported diagnostics and recommendations.
• •Support implementation activities including coordination of testing, documentation updates, and stakeholder communication, incorporating AI tools to enhance communication and efficiency.
• •Develop, document, and revise system design procedures, test procedures, and quality standards, including considerations for AI integration and governance.
• •Assist in implementation of change management plans, including adoption of AI tools and practices.

FUNCTIONAL AREA 4: Other – 10%

• •May perform duties associated with the IT Business Analyst I classification as needed.
• •Maintain professional knowledge through training, professional development activities, and participation in relevant professional organizations, including AI and emerging technology trends.
• •Proactively learn and apply emerging technologies, including Artificial Intelligence and automation tools, to improve project and operational outcomes.
• •Ensure responsible, ethical, and compliant use of AI technologies in alignment with University policies and data governance standards.
• •Adhere to established departmental policies, procedures, and internal controls.
• •Perform other related duties as assigned.

REQUIRED QUALIFICATIONS

Level 1

• •Bachelor’s degree in Management Information Systems (MIS) or Information Systems/Information Technology.
• •Four (4) months of progressively responsible experience as a Business Analyst supporting the full life cycle of application development.
• •Experience working within a higher education environment, with knowledge of university business processes and administrative operations.
• •Experience working with higher education enterprise platforms (Ellucian Banner, Workday, Salesforce, DegreeWorks, or similar enterprise applications).
• •Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system

Level 2

• •Bachelor’s degree in Management Information Systems (MIS) or Information Systems/Information Technology.
• •Three (3) years of progressively responsible experience as a Business Analyst supporting the full life cycle of application development.
• •Additional education may be considered as substitution for the minimum requirement:
• •Master’s degree in Management Information Systems (MIS) or Information Systems/Information Technology and 1 year progressively responsible experience as a Business Analyst supporting the full life cycle of application development.

• •Experience working within a higher education environment, with knowledge of university business processes and administrative operations.
• •Experience working with higher education enterprise platforms (Ellucian Banner, Workday, Salesforce, DegreeWorks, or similar enterprise applications).
• •Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system

PREFERRED QUALIFICATIONS

• •Demonstrated knowledge of higher education organizational structures, business practices, and supporting enterprise systems (e.g., student information systems, academic advising, student recruitment).
• •Experience using collaboration, documentation, project management tools, and/or AI-enabled tools such as Git/GitHub, ServiceNow, Visio, or AI-assisted platforms.
• •Familiarity with AI tools for data analysis, process automation, documentation generation, or decision support.
• •Excellent communication, analytical, facilitation, and stakeholder negotiation skills.
• •Experience developing and maintaining business and functional requirements documentation, including Business Requirements Documents (BRD), Functional Specifications, and related system documentation.
• •Experience conducting business process reviews, performing fit-gap analysis, and identifying critical success factors for technology implementations.

SALARY $4,1