IT Business Partner

Location: London, with hybrid working (2–3 days in the office)

Position type: Permanent, Full ‑ Time

What the hiring manager says

“This is a great opportunity for an IT Business Partner to have genuine impact on IT strategy and delivery across the GSMA. This role goes beyond traditional project coordination — it is about shaping demand, influencing outcomes, and ensuring technology investments deliver real value to the organisation .

As we accelerate key strategic initiatives and modernise our digital and data landscape, you will play a critical role in connecting business ambition with IT capability. I’m looking for someone who is detail ‑ driven , an excellent communicator, naturally curious, and confident operating at both strategic and delivery levels — with a real flair for innovation and continuous improvement.”

David Cook, Head of IT Business Engagement

About the Team

The IT Business Engagement team sits at the heart of GSMA’s technology strategy, acting as a trusted bridge between the organisation and IT. The team works closely with senior stakeholders across GSMA to shape demand, prioritise investment, and ensure technology solutions are aligned to business outcomes.

As the team evolves, our focus is increasingly on strategic partnership, portfolio thinking, and enabling digital and data ‑ led transformation. You’ll be part of a collaborative, high ‑ performing team that values curiosity, clarity, and delivery — and you’ll be encouraged to influence how IT works with the wider organisation .

About the role

As an IT Business Partner, you will be the primary technology interface for designated business areas, owning the end ‑ to ‑ end relationship from idea through to delivery and value realisation . You will work closely with business leaders to understand their objectives , translate those into clear IT demand, and partner with IT teams and suppliers to deliver effective, sustainable solutions.

You will be accountable for shaping business cases, defining scope and success measures, managing delivery timelines and budgets, and ensuring risks and dependencies are actively managed. Success in this role means enabling the business to make informed decisions, navigate the IT landscape with confidence, and realise tangible benefits from technology investment.

In your first year, you will establish yourself as a trusted advisor to your stakeholders, embed yourself in key strategic initiatives, and help mature how demand, prioritisation , and value tracking are handled across IT Business Engagement.

About You

You are a curious and pragmatic problem ‑ solver who enjoys working at the intersection of business and technology. You are comfortable operating with ambiguity, bringing structure and clarity to complex requirements, and balancing strategic thinking with hands ‑ on delivery.

You’ll build strong relationships through clear communication, empathy, and credibility, and you will be confident challenging assumptions to drive better outcomes. You are motivated by impact, enjoy collaborating across diverse teams and cultures, and naturally take ownership for seeing things through.

You’ll be able to apply your experience to:

Shape and manage IT demand, timelines, and milestones in complex environments

Deliver technical, digital, and data ‑ driven solutions that support organisational transformation

Navigate and influence a modern application landscape to enable high ‑ performing teams

Partner effectively with internal teams and global vendors to achieve shared outcomes

Bring an “ over ‑ the ‑ horizon ” mindset, identifying opportunities for innovation and improvement

Technical and domain capability

Demonstrable experience delivering IT solutions across cloud ‑ based platforms and enterprise applications

Strong working knowledge of tools such as Salesforce (or equivalent CRM), Workday, Microsoft 365, Asana, or similar platforms

Experience contributing to digital transformation and data ‑ enabled initiatives

Exposure to, or understanding of, the mobile and telecommunications industry is advantageous

About y our skills

For this role, the following core GSMA skills are particularly important and will be assessed during the recruitment process:

Stakeholder Management – building trusted relationships and balancing competing priorities

Influence – shaping decisions and outcomes across business and IT

Delivery – maintaining momentum and accountability from idea to outcome

Analysis – translating business need into clear, actionable requirements

Communication – conveying complex topics with clarity and confidence

Contract type

Regular Worker type

Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.