IT Coordinator II

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General Summary

This role provides day‑to‑day IT support by responding to and resolving employee technology requests related to computers, networks, and cloud‑based systems. The position supports users across offices, plants, satellite locations, and job sites while maintaining IT equipment, improving processes, and coordinating with Corporate IT to ensure reliable technology and efficient business operations.

Essential Job Accountabilities

Respond to and manage incoming IT Service Desk requests to ensure employee technology issues are resolved in a timely and effective manner

Diagnose and resolve local network and communication issues to maintain operational readiness and minimize disruptions to business operations

Maintain and support local VoIP phone systems and related equipment to ensure reliable communication across the business unit

Support and maintain local Active Directory objects, network applications, servers, and services to ensure secure, compliant, and reliable IT operations aligned with company policies

Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures.

Assist in testing Disaster Recovery and Business Continuity plans to reduce downtime and support rapid recovery in the event of system outages or emergencies

Coordinate the acquisition, installation, configuration, and maintenance of IT equipment to ensure compliance with corporate standards, best practices, and management direction

Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and lifecycle management

Support the design, installation, and maintenance of IT infrastructure for acquisitions, large projects, and joint ventures to ensure seamless integration and adherence to corporate standards

Provide ongoing support for business applications to ensure systems operate efficiently and in compliance with best practices and corporate requirements

Troubleshoot and resolve PC hardware and software issues to minimize downtime, meet service level expectations, and support employee productivity

Partner with business unit leadership to identify current and future IT needs to support enterprise initiatives, budgeting, forecasting, and alignment with company goals

Maintain clear and consistent communication with the IT Manager and local business leadership to support effective issue resolution, priority setting, and service delivery

Education

Associates degree or equivalent combination of training, experience and certifications

CompTIA A+ - Required

Microsoft Role-Based Certification (Single-Exam) - Required

CompTIA Network+ - Required

Work Experience

Minimum 5 years relevant experience in network and PC support for a multi-site business environment

Familiarity with cost accounting, budgeting, and forecasting

Knowledge, Skills, and Abilities

Demonstrated ability to apply advanced skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures

Ability to resolve a wide range of issues in imaginative as well as practical ways

Addresses problems of diverse scope that require analysis and evaluation of identifiable factors; exercises discretion in selecting methods, techniques, and solutions

Ability to performs day-to-day work with little to no supervision and receives minimal instruction on new or complex assignments

Advanced knowledge of relevant Microsoft Windows Server Operating Systems, Microsoft Active Directory, as well as a working knowledge of Microsoft Entra ID

Substantial working knowledge of the Microsoft Office Products

Working knowledge of server hardware, relevant workstations technologies and manufacturers, as well as various storage products

Working knowledge of Internetworking technologies such as routers, switches, access points and bridge products by manufacturers like Cisco, Palo Alto, Fortinet, etc

Working knowledge of Unified Communications technologies

Ability to convey technical concepts and ideas to non-technical personnel

Ability to apply management’s directives into coordinated plans that are applied, in a timely manner, toward completing assigned goals and tasks

Excellent organizational skills

Excellent customer service and interpersonal skills

Excellent verbal and written communication skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional Requirements/Skills

Ability and willingness to abide by company code of conduct daily

Commitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures and standards

Practical knowledge of standard business practices

Demonstrate a high degree of patience with an ability to work with all levels of management and staff

Demonstrate strong time management skills and consistent follow through

Ability to prioritize workload, especially under pressure

Travel to plants, satellite offices and job sites may be frequent with some extended daily and weekend hours required

Our Benefits at a Glance:

Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.

Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).

As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.

Benefits may vary for positions located outside of the continental United States.

Base Salary Range:

$63,481.00 - $95,221.00 Pay may vary based upon relevant experience, skills, location, and education among other factors. ​

About Granite Construction Incorporated

Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Ch