IT End User Support Specialist

Job Details:

Job Description:

We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end-user systems and infrastructure.

Key Responsibilities

Provide Tier 2/3 support for hardware, software, and network issues

Troubleshoot and fix escalated issues quickly to keep things running smoothly

Set up and maintain laptops, mobile devices, and peripherals

Support systems like Active Directory, email, and VPN access

Handle printer troubleshooting and fixes

Help users with conference room AV setups (Crestron, Logitech, etc.)

Jump in on IT projects like upgrades, migrations, and deployments

Troubleshoot login issues, Wi-Fi problems, and application errors

Document solutions and processes for the knowledge base/SOP

Work with other teams to improve overall IT support and user experience

Qualifications:

Required Qualifications

Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience)

3+ years of experience in IT support or help desk roles

Strong knowledge of Windows and/or macOS environments

Experience with Active Directory, Office 365, and endpoint management tools

Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Proven ability to troubleshoot complex technical issues

Excellent communication and customer service skills

Preferred Qualifications

Industry certifications (e.g., CompTIA A+, or Microsoft certifications)

Experience with ticketing systems (Service-Now)

Familiarity with cloud platforms such as Azure, Microsoft Intune

Experience supporting remote or hybrid work environments

Key Competencies

Problem-solving and analytical thinking

Strong attention to detail

Ability to prioritize and manage multiple tasks

Customer-focused mindset

Work Environment

On-site

May require occasional after-hours support or on-call rotation

Job Type:

Regular

Shift:

Shift 1 (Israel)

Primary Location:

Jerusalem, Israel

Additional Locations:

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.