IT Engineer

Role Purpose:

The IT Engineer serves as a remote support expert for global requests This role is the local go-to person for all IT and facilities matters, including coordination with different departments for IT support.

Role Value:

The IT Engineer is impactful at Jumio because of Global IT’s Mission to empower employees to do their very best work. The IT Engineer is both a remote support expert and a local go-to person for IT facilities.

Responsibilities:

Resolve global IT tickets across Tier 1, Tier 2

Active Directory, Azure Cloud Ops, and AWS admin

Endpoint management using JAMF for Mac, InTune for Windows,

Okta admin for SSO and MFA

Google Workspace and Slack app admin

Atlassian (JIRA and Confluence) duties as assigned

Documentation of SOPs and workflows and keeping knowledge up to date in Confluence and Google Docs

Manage onsite IT inventory (laptops, peripherals, security, tracking)

Handle warranty repairs & vendor coordination

Provision new devices (setup, configuration, deployment)

Manage asset collection for exit cases and perform secure data wiping

Provide remote IT support

Act as POC for internet/network issues; coordinate with vendor

This role will be required to be in the Vienna office 3 days a week, with travel to the London office when required.

Duties as assigned

Experience and Qualifications:

Bachelor’s degree or equivalent experience

At least 3+ years experience in IT

Core Technical skills: troubleshooting systems, IT hardware, SaaS / Cloud environments, installed software

Relevant tools: Google Workspace, Slack, JIRA, Confluence, Active

Directory, JAMF, InTune, Azure Cloud, AWS Cloud, OKTA

Communication skills: must have a can-do attitude, hands on, action oriented, and delivery focused. Written and verbal communication skills are key.

Compensation:

We offer an annual full-time salary (38.5 hr week) of min 57,000 EUR gross, with a possible overpayment depending on qualifications and experience.

Example Objectives

Reduce MTTR for IT tickets

Increase internal customer satisfaction

Assess, organize, and contribute to documentation

Progression:

Jumio uses online training tools that include course and may include webinars or other programs. As an IT professional your career is yours, and Jumio will aid in your development.

Jumio Values:

IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

Equal Opportunities :

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.

About Jumio:

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Applicant Data Privacy

We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to [email protected] .