IT Field Technician

Description

The IT Feild Technician is directly responsible for the overall maintenance of all IT equipment and systems

for JSC Management Group. This position is responsible for the management, strategy, and execution

of IT infrastructure for the organization. The IT Feild Technician will be working in our locations to dignose, install and repair network components and system hardware along with operating systems, and software

systems. As these systems contain sensitive and confidential information, this position is also

responsible for anticipating and eliminating security risks. The IT Feild Technician is also responsible for and

has a working knowledge of internet security, data integrity and data privacy practices.

On-Site Field Work

Wiring cleanup along with running and replacing low voltage wires

Equipment/POS/computer troubleshooting

POE Camera system installation and upgrades

Wiring equipment

Equipment installation

Information Technology Tasks

Organize and manage the following:

Microsoft

Adobe

Google Drive

Email and email signatures

Zoom Phone System

RBI Gateway

RSI

Principal Accountabilities

Outloud

Comcast Firewall maintainance

Additional systems and programs, as needed

Administer network and data security, including group policy, firewalls, virus protection,

email security, and PCI Compliance in conjunction with Nuarx

Upgrade and update existing systems (Windows/Microsoft/Service Packs)

Digital Menu Board/OCU troubleshooting

Perform data backups to ensure all company-owned work is saved

Install and update network system improvements

Install and configure wireless networking equipment

Assist with the design, implementation, and support of new software and features

Evaluate connectivity issues, equipment, and software and hardware

Respond to IT issues, hardware maintenance, software, and network troubleshooting

Provide technical support by phone, remote access, and/ or site visits

Purchase and set up equipment for new users and employees

Manage and maintain computer/IT equipment inventory

Consult with vendors and internal personnel to integrate and update company technology

Ensure system optimization for all technology resources

The The IT Feild Technician will install,

configure, service, repair and maintain information technology systems. This position will require

on-site installation of camera systems and any remodel and new store wiring/equipment installation.

The IT Feild Technicianr manages multiple IT systems, programs, and resources, including but not limited to:

Restaurant Brands International (RBI) and Restaurant Services International (RSI) programs and

systems, all internal programs and systems, computers, phone systems, and camera systems.

The IT Feild Technicianr is responsible for ordering, configuring, and setting up new equipment and

programs and inventory and maintain all company-owned devices. They also order and maintain

equipment to prevent down time and loss of sales within the restaurant locations. The IT Feild Technician

sets up office equipment for off-site office and leadership personnel and on-site restaurant offices,

as well as on-site restaurant IT equipment. Equipment setup responsibilities include installing/re-installing POS

restaurant systems, digital menu boards (and connecting to the server), camera systems, phone

systems (and maintaining and performing installations and upgrades), workstation computers,

and necessary peripheral devices.

The IT Feild Technician installs application software and maintains functionality through updates and

patches on back of office computers and mobile devices. They set up new email accounts and

user accounts in the appropriate systems (i.e., POS access, phones, camera access). The IT Feild Technician

possesses a working knowledge of networking and mapping of systems to include routers, servers,

POS devices and printers. They have experience and familiarity with Windows, Office 365 tools and

Linux with a preferred ability to manage licenses and keys. The IT Feild Technician is able to understand, set up and

maintain networks.

The IT Feild Technician is responsible for troubleshooting existing equipment and programs for company

personnel. Additionally, they troubleshoot and diagnose system error messages.

The IT Feild Technician must be comfortable working with a high degree of attention to detail and discretion.

The IT Feild Technician may need to assist periodically with special projects as requested. JSC Management

Group, LLC reserves the right to change or modify the position description and any responsibilities.

Requirements

The IT Feild Technician is organized and is able to prioritize and multitask as the position entails a diverse and

dynamic workload. Because they deal with confidential information, they are also highly trustworthy.

Significant experience as an IT professional in a corporate setting

Excellent communication skills with a commitment to understanding customer requirements

and business objectives

Ability to provide effective, strategic advice on the use of technology to achieve shared goals

Management skills needed to oversee IT initiatives and internal and external collaborations

Commitment to supporting new technology implementation

Patience and ability to train users in both new and existing IT systems/software/platforms

Problem solving skills to revise existing systems and suggest improvements

Ability to produce concise yet thorough reports within IT and for other teams, as needed

Proven ability to troubleshoot hardware, software, and network issues quickly and effectively

Highly experienced with various operating systems and databases

Track record of successful project management

Critical thinking, analytical, and strong problem-solving abilities

Enthusiasm and professionalism

Excellent communication and presentation skills