IT Help Desk Technician

Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

The purpose of the IT help desk technician is to provide computer, network, and software support to staff experiencing issues.

The IT Helpdesk technician will perform Help Desk functions to support NLCC staff with application support, desktop support, and phone system support. IT help desk technicians are team members who also assist with projects as assigned.

Salary begins at $22.50 + per hour depending on experience.

Essential Job Functions

Essential Functions of the Job: [Other duties may be assigned.]

Perform daily Help Desk functions by utilizing the ticket system, answering help desk calls, and going into clinic to help assist staff with IT related issues.

• •Trouble-shoot IT systems and hardware as useres experience issues while documenting steps and processes.
• •Support business applicatios, including EPIC, Dentrix, Microsoft products, and other applications.
• •Support the hardware architecture such as desktops, laptops, and related hardware including tablets and smartphones, VOIP phone systems, and WIFI infrastructure.
• •Work with other internal support teams by assisting with updates or troubleshooting systems that require IT assistance to solve.

Document tickets and support steps in help desk system.

Other duties as assigned.

Qualifications and Education Requirements

• •Minimum Education Required: High School Diploma or equivalent
• •Years of Required Experience: 1 year related IT helpdesk experience
• •Experience with systems, computer applications/software: Microsoft Windows 10, 11, Microsoft Office products, TCP/IP network troubleshooting support
• •Required (or Preferred) Licensure/Cert/Credentials: A+ Certification and/or Microsoft Office Specialist preferred.

Travel Requirements :

Minimum Travel (0-25%)___, Occasional Travel (26-49%)___ or Regular Travel (50-100%)___X_

Partial- Remote Work Eligible: Yes _X__ or No __

Benefit Statement

For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:

• •Medical and dental insurance
• •Employer paid group term life and disability
• •Employer contribution toward Health Savings Account
• •Flexible Spending Accounts
• •Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
• •403(b) with a 4% employer match

Various voluntary benefits:

• •Vision Insurance
• •Supplemental Life, AD&D and Disability
• •Tuition reimbursement
• •Health and Wellness reimbursement program
• •Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• •Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

At NorthLakes Community Clinic , our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee’s career with us.

NorthLakes Community Clinic Organizational Competencies

Mission Driven - Advances the organizational mission, vision and values in executing job duties.

Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.

Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively.

Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.

Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.

Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.

Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.

Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.

Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

Trauma/Resilience Informed - Understands that trauma is prevalent and ​resilience can be cultivated and improved; and operates in a manner consistent with these principles.