IT Operations Analyst and Data Specialist

Job Title: IT Operations Analyst and Data Specialist

Reports to: IT and Security Manager

Location: On Site, Great Barrington, MA

Employment Status: Full-time, FLSA Exempt

Position Summary

The American Institute for Economic Research educates people on the value of personal freedom, free enterprise, property rights, limited government, and sound money.

The IT Operations Analyst and Data Specialist serves as the operational bridge between AIER’s business departments and IT, with primary responsibility for optimizing business systems, workflows, documentation, reporting, and technology-enabled process improvement.

This role maintains and improves workflows across platforms such as Jotform, Formstack, Microsoft 365, Power Automate, SharePoint, Salesforce, and Microsoft Forms, helping AIER maximize the value of its existing technology investments.

This role works closely with departments across the organization to identify repetitive work, manual processes, reporting challenges, and opportunities for automation, while supporting software implementations and general IT operations as priorities require.

Essential Duties and Responsibilities

Build, maintain, and improve workflow automations using Jotform, Formstack, Power Automate, SharePoint, Salesforce, and related business systems

Partner with departments to identify repetitive work, manual processes, reporting challenges, and opportunities for technology-enabled process improvement

Serve as a primary liaison between departments and IT for business application support, workflow improvement, and operational technology initiatives

Gather business needs, evaluate existing technology capabilities, recommend process improvements, and coordinate practical technology solutions

Create and maintain SOPs, IT documentation, process maps, knowledge base articles, employee guides, and workflow documentation

Develop dashboards and reports that improve data quality, standardize workflows, automate recurring reporting, and support leadership decision-making

Support software implementations, vendor coordination, testing, rollout communications, and user acceptance testing

Coordinate business system integrations to reduce duplicate data entry and improve consistency across platforms

Evaluate departmental technology requests and identify opportunities to use existing systems before additional software is purchased

Provide employee training and guidance on business applications, workflows, and technology best practices to encourage consistent adoption and effective use of existing systems

Assist with helpdesk, onboarding, inventory, and equipment deployment when operational priorities require additional IT support

Qualifications and Skills

Experience in a nonprofit, education, research, or professional-services environment

Experience with Microsoft Power Platform, including Power Automate and SharePoint

Familiarity with APIs, webhooks, system integrations, and basic data transformation concepts

Experience with process mapping or business process improvement

Relevant Microsoft, Salesforce, CompTIA, or similar technology certifications

Commitment to AIER’s mission and classical liberal principles

Three or more years of experience in IT operations, business systems administration, systems analysis, or a similar technical operations role

Hands-on experience administering or supporting SaaS business applications, such as Microsoft 365, SharePoint, Salesforce, Jotform, Formstack, or comparable platforms

Experience building workflow automations using Power Automate, form automation tools, or similar low-code/no-code platforms

Experience gathering requirements from nontechnical stakeholders and translating business needs into practical, maintainable technology solutions

Ability to independently troubleshoot application, workflow, permissions, integration, and data issues

Experience creating and maintaining SOPs, process documentation, knowledge base articles, process maps, and user guides

Working knowledge of data management concepts, including data quality, standardization, reporting, imports/exports, and basic integration concepts

Experience supporting software implementations, including testing, user acceptance testing, rollout, vendor coordination, and end-user adoption

Strong written and verbal communication skills, with the ability to explain technical concepts clearly to nontechnical colleagues

Strong analytical, organizational, and problem-solving skills with the ability to identify inefficient or repetitive processes and recommend improvements

Ability to manage multiple operational projects and priorities with limited day-to-day supervision

Sound judgment and discretion when working with organizational systems, data, and confidential information

Pay Range

$55,000 - $65,000 annually depending on experience.

Physical Demands and Work Environment

The physical demands of this position are consistent with a primarily office-based, technology-focused role. The employee regularly uses a computer and other office equipment, communicates with colleagues, and participates in meetings and training sessions. The position may require periods of extended sitting, repetitive hand and wrist movements, and occasional standing, walking, bending, lifting up to 30 pounds, or moving IT equipment and supplies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a professional office setting with regular interaction across departments and occasional interruptions as operational needs arise. The position may require flexibility to respond to IT support requests, assist with equipment deployment, and support technology implementations or other operational priorities. Occasional movement between work areas may be necessary to provide technical assistance or coordinate activities with employees. Work may involve access to confidential organizational information and systems, requiring appropriate discretion and adherence to established security and privacy practices.