IT Operations Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Operations Analyst based in Brazil.

• This is an engineering-focused IT operations role responsible for building and improving the technology environment that enables employees to work securely and efficiently.
• You’ll own key areas including identity, endpoints, SaaS administration, device management, and secure access.
• A major focus will be automation—using code, APIs, infrastructure-as-code, and AI-assisted workflows to eliminate repetitive operational work.
• You’ll also help establish mature service management practices around incidents, changes, documentation, metrics, and operational readiness.
• The role combines reliability, security, and continuous improvement in a predominantly macOS and ChromeOS environment.
• You’ll have significant autonomy to identify operational friction, solve root causes, and make internal technology increasingly scalable and dependable.
• It’s an ideal opportunity for someone who thinks like an engineer and wants to build systems rather than simply respond to tickets.