IT Operations Engineer, Application Support

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

What you’ll do

Lead support for macro trading applications that help investment professionals operate efficiently across fast-moving markets

Serve as a senior escalation point for complex incidents, driving timely resolution while keeping users and technology stakeholders informed

Strengthen production stability by monitoring critical application workflows and identifying issues before they affect users

Partner with front-office teams to understand trading needs and translate recurring issues into practical technology improvements

Design and improve onboarding processes for macro application users, including setup, access coordination, and operational readiness

Automate repeatable support activities to reduce manual effort, improve consistency, and accelerate response times

Maintain clear support procedures and knowledge materials that help the broader team resolve issues effectively

Mentor support engineers across experience levels, sharing domain knowledge and reinforcing effective incident management practices

Review incident trends and service metrics to identify root causes, reduce recurring problems, and improve the user experience

What’s required

5+ years of application support experience in financial services, including production support for business-critical trading applications

Prior experience in a team lead or senior role, including mentoring individuals with varying levels of experience

Experience working professionally with front-office users and technology teams in fast-paced environments

Experience with SQL, at least one scripting language, and Unix-based environments

Experience managing major outage communications and coordinating stakeholders through incident response

Strong understanding of order management and execution workflows across the trade lifecycle

Strong understanding of at least one asset class and familiarity with an additional asset class

Proven ability to diagnose application issues, resolve client incidents, and sustain high-quality service in time-sensitive situations

Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

Private Medical and Dental Insurances

Generous parental and family leave policies

Volunteer opportunities

Support for employee-led affinity groups representing women, people of colour and the LGBQT+ community

Mental and physical wellness programmes

Tuition assistance

Non-contributory pension and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.