IT Operations Engineer

About the role

Help build the internal technology experience behind an engineering-driven technology company.

• We're looking for a hands-on IT Operations Engineer to support our colleagues across multiple international locations, with regular on-site presence in Bratislava.
• This role goes beyond traditional IT support. You'll be responsible for delivering a seamless employee IT experience - from onboarding and workstation setup to identity and access management, troubleshooting and continuous improvement of internal IT processes.
• We're looking for someone who enjoys ownership, solving complex operational problems and continuously improving how internal technology works.
• If you're curious, proactive and naturally look for better ways of doing things instead of simply following established processes, we'd love to meet you.

What you'll do

Provide day-to-day IT support to employees remotely and on-site

Own IT onboarding and offboarding processes, ensuring a smooth employee experience

Configure and maintain macOS workstations

Manage user accounts, permissions and access across internal systems

Maintain IT assets throughout their lifecycle, including procurement, inventory and logistics

Troubleshoot hardware, software and network-related issues

Administer and support internal platforms, including Google Workspace, Atlassian and GitHub

Support identity and access management across cloud environments (AWS, Azure, GCP)

Maintain clear and up-to-date technical documentation

Identify opportunities to simplify, automate and improve internal IT processes

What we're looking for

• We're more interested in how you think than in the exact number of years on your CV.
• You might currently work in IT Support, Systems Administration, NOC, Infrastructure, or be at the beginning of your DevOps journey.
• What matters most is your technical curiosity, ownership mindset and willingness to continuously improve the way things work.

You'll likely be successful if you have:

Good understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)

Experience with identity and access management

Experience administering Google Workspace or similar collaboration platforms

Experience with ticketing systems

Strong troubleshooting and problem-solving skills

Good documentation habits and attention to detail

A proactive mindset with the confidence to suggest and implement improvements

Nice to have

Experience with MDM solutions

Experience administering Atlassian products or GitHub

Familiarity with AWS, Azure or GCP

Experience with LDAP, VPN or identity management solutions

Scripting or automation experience

Interest in IT security and modern access management practices

• Why this role
• This role is for someone who enjoys building better ways of working - not just keeping things running.
• You'll work closely with engineering and business teams, improve the internal technology experience across the company and have the opportunity to introduce automation, standardize processes and make everyday work easier for hundreds of colleagues.
• If you naturally question repetitive manual work and enjoy turning good ideas into practical improvements, you'll likely thrive in this role.

What we offer

Competitive salary

Professional development budget

Private medical insurance

Financial support for important life events

International and collaborative environment

Regular company events

Benefits may vary depending on location and contractual agreement.

Recruitment process

HR Interview

Technical Interview

Final Interview

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