It Operations Engineer, End User Computing

A Career with Point72's Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

WHAT YOU'LL DO

Provide white-glove technology support and advice to our Executive Management team

Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy

Advise on current technology and corporate policies with practical recommendations

Manage expectations clearly and professionally during incidents and service requests

Coordinate with local, off-site, and global technology service providers to maintain excellent service standards

Develop written project plans for new technology initiatives

Provide rotational 24/7 on-call support and travel domestically and internationally as needed

WHAT'S REQUIRED

Minimum of four years of experience in a client service, desktop support, or technical support role

Bachelor’s degree from an accredited institution with a concentration in technology, computer science, or a related discipline

Previous experience supporting investment professionals in the financial industry

Knowledge of market data and electronic trading platforms, including Bloomberg and Neovest

Scripting and automation experience using PowerShell and Splunk

Proficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devices

Ability to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future risk

Ability to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environment

Inquisitive mindset and desire to learn and work with new technologies

WE TAKE CARE OF OUR PEOPLE

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

Fully-paid health care benefits

Generous parental and family leave policies

Volunteer opportunities

Support for employee-led affinity groups representing women, people of color and the LGBT+ community

Mental and physical wellness programs

Tuition assistance

A 401(k) savings program with an employer match and more

ABOUT POINT72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/ .

The annual base salary range for this role is $110,000-$170,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.