IT Operations - Manager

About Tarento:

Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions.

We're proud to be recognized as a Great Place to Work , a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you’ll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose.

Job Description – IT Operations / IT Manager

Location: Bangalore| Experience: 10+ years |Team: 5–8 IT professionals | User base: ~500-person IT organization

About the Role

We are seeking a highly experienced and proactive IT Operations Lead / IT Manager to lead and optimize the technology environment supporting a 500-person IT organization. The role combines strategic IT leadership with hands-on operational ownership across infrastructure, IT service management, end-user computing, cloud, DevOps, cybersecurity, compliance, vendor management, automation, and technology governance. The successful candidate will lead a team of 5–8 IT professionals, ensure stable and secure day-to-day operations, and drive continuous improvement, automation, cost optimization, and exceptional service delivery.

1. IT Operations, Service Management & Service Delivery

• •Lead day-to-day IT operations, ensuring availability, performance, reliability, resilience, and security of infrastructure, systems, applications, networks, cloud services, and end-user technology.
• •Own IT Service Management processes covering Incident, Problem, Change, Request, and Service Management through the IT ticketing platform.
• •Establish, govern, and continuously improve SLAs, KPIs, ticket ageing, response/resolution targets, and user satisfaction.
• •Act as the escalation point for critical and major incidents; coordinate troubleshooting, root-cause analysis, corrective actions, and post-incident reviews.
• •Drive continuous service improvement aligned with ITIL best practices and business priorities.
• •Develop monthly SLA and operational reports covering Internet uptime, service uptime, ticket volumes, ageing, resolution performance, and recurring issues.
• •Maintain a strong customer-service culture and provide empathetic, professional support to internal users.

2. Team Leadership & People Management

• •Lead, mentor, coach, and develop a team of 5–8 IT support and infrastructure professionals.
• •Assign work, establish priorities, monitor performance, manage escalations, and ensure timely resolution of IT issues.
• •Define objectives, KPIs, development plans, knowledge-sharing practices, and operational ownership across the team.
• •Foster a collaborative, supportive, accountable, and continuous-improvement-oriented culture.
• •Coordinate cross-functional teams during major incidents, audits, projects, technology changes, and transformation initiatives.

3. IT Infrastructure, Network & End-User Computing

• •Oversee enterprise infrastructure including networks, servers, storage, virtualization, wireless, firewalls, cloud environments, and end-user devices.
• •Ensure high availability and reliability of critical IT systems and services.
• •Manage wireless access points, hardware firewalls, switches, network equipment, Internet circuits, and associated vendor services.
• •Manage the complete lifecycle of laptops, desktops, mobiles, peripherals, and accessories from procurement and provisioning through refresh and secure disposal.
• •Own user onboarding, role changes, access provisioning, offboarding, asset recovery, and access-card coordination with HR.
• •Perform monthly Internet bandwidth and capacity checks and recommend upgrades based on usage and business demand.
• •Maintain disk-capacity and infrastructure-health reports and proactively address capacity risks.

4. Cloud Management & Cost Optimization

• •Manage and optimize cloud resources across AWS, Microsoft Azure, and Google Cloud Platform (GCP), where applicable.
• •Support cloud services and customer-facing workloads hosted on AWS, Azure, and GCP.
• •Monitor availability, performance, capacity, security, and operational health of cloud resources.
• •Track monthly cloud bills, analyze consumption trends, forecast spend, and drive FinOps-style cost optimization.
• •Define cloud adoption standards and ensure appropriate governance, tagging, access controls, backup, and lifecycle management.
• •Balance on-premises and cloud workloads to optimize performance, scalability, resilience, and total cost of ownership.

5. Software, License, Patch & Configuration Management

• •Manage Microsoft 365/O365 licenses and project-specific software licenses, including allocation, renewal, usage, and cost optimization.
• •Oversee software deployment, application inventory, endpoint configuration, and patch management using tools such as ManageEngine Desktop Central/Endpoint Central.
• •Implement and govern automated OS patching for employee workstations and servers.
• •Maintain accurate software and hardware inventories and ensure appropriate licensing compliance.
• •Track software renewals, support contracts, certificates, and technology lifecycle milestones.

6. DevOps, Git & CI/CD Operations

• •Provide operational leadership and governance for DevOps tooling and practices.
• •Manage and support Git, GitLab, Jenkins, GitHub Actions, and Azure DevOps environments as applicable.
• •Perform periodic Git/GitLab access reviews and ensure least-privilege access and appropriate segregation of duties.
• •Support CI/CD pipelines, automation, deployment reliability, and operational stability in collaboration with development and DevOps teams.
• •Lead infrastructure-as-code and configuration-management practices using Terraform and Ansible where applicable.
• •Support containerization and orchestration platforms such as Docker and Kubernetes.

7. Cybersecurity, Risk & Compliance

• •Define and implement IT security policies, standards, procedures, and operational controls.
• •Act as the IT/security escalation point and support enterprise security governance and risk management.
• •Conduct vulnerability checks and coordinate remediation of identified vulnerabilities.
• •Manage endpoint protection and antivirus/EDR platforms such as Cortex and ensure security agents remain healthy and current.
• •Oversee identity and access management, privileged access, access reviews, endpoint security, network security, and incident response.
• •Maintain the Information Security Management System (ISMS) and support ISO 27001 certification and audit requirements.
• •Participate in quarterly audits, evidence collection, remediation tracking, and management reviews.
• •Coordinate cybersecurity incidents, containment, investigation, recovery, and lessons learned.

8. Enterprise Architecture, Technology Strategy & Governance

• •Define and govern enterprise IT architecture standards, technology reference models, and infrastructure principles.
• •Establish vendor evaluation frameworks and technology selection criteria.
• •Define cloud adoption policies, technology lifecycle standards, and application rationalization roadmaps aligned with business strategy.
• •Partner with C-suite and executive leadership to translate business objectives into technology roadmaps and investment priorities.
• •Present IT performance metrics, risk posture, cybersecurity status, governance outcomes, and strategic initiatives to senior leadership.
• •Evaluate emerging technologies, including AI, automation, AIOps, and cloud platforms, and assess their operational and business value.

9. AI, AIOps & Automation

Lead adoption of AIOps capabilities such as ML-based event correlation, anomaly de