IT-Produktkoordinator/in

### IT Coordinator Europe, Wilhelmsen Ships Service GmbH

Do you want to work for the most ambitious company in the international maritime industry challenging the status quo and help to drive the maritime industry and beyond?

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

The position:

We are looking for an IT Coordinator who will be joining our Global Business Services division.

Global Business Services provides high quality, scalable and cost-efficient business support services, such as finance, HR and IT, to companies in the Wilhelmsen group.

### What you will be doing:

We believe in proactive IT Support and want to empower our users with good knowledge of the tools they need to use to perform their job. In addition to the Microsoft 365 applications, we utilize the functionalities in ServiceNow to automate as much as possible, leaving our team to focus on user interaction, along with technical issues that may require physical attention.

We also have high focus on providing great service, so monitoring user satisfaction and identifying improvement potential is an integral part of this role. We have a 1st Line support team, that also needs guidance on how to support our users in the best way.

Next to 2nd line IT tasks this role will also coordinate local activities and projects related to implementation of new business applications, infrastructure changes as well as management of local IT vendors.

### About the department:

The IT Coordinators are part of the User Experience team. Divided in an IT Coordinators West and East Team, providing our 2nd line and proactive services towards our internal and external customers.

In this role you become member of our User Experience West team, which is part of a global team, having colleagues not just in Europe but all over the world!

### Who you are:

Are you highly motivated by helping people improve their IT knowledge on the latest Microsoft 365 tools?

Would you like to work in an international environment, where English is the corporate language, utilizing the very latest Modern Workplace technology and applications?

If so, you could be part of our team!

Classified as Internal - This content is proprietary information intended for employees and partners only.

### Required experience and skills:

Excellent written and spoken English and German skills as well as the ability to understand & convey complex IT Scenarios

A service minded attitude and the ability to communicate with all levels within the business

A high-level degree in IT or Business Administration or relevant industry experience.

A driver license

What we offer:

A fulltime (38,5 hours) as well as permanent contract

Flexibility in working location

An attractive salary package

A laptop and mobile phone

We offer bike-leasing

You enjoy 30 annual vacation days

An open, Scandinavian-influenced culture

### Applying:

If you think you have what it takes to excel in this role, please apply online through our career portal by creating a ‘Candidate Home’ account. Here you can upload your resume in English, your salary expectations and your motivational letter including your earliest start date.

www.wilhelmsen.com/careers/

Work location: Hamburg City

Contact details: Maraike Oelkers, HR Manager Germany

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