IT Program Director F/M

Are you excited for your new career adventure?

At Lyreco, we offer more than just a job, but a career! Our IT Team is looking for a talented and ambitious new IT Program Director F/M to join our team in Gdansk (Poland).

Lyreco is the European leader and the third largest distributor of workplace products and services in the world. A privately owned company since 1926, Lyreco has constantly adapted to the evolutions of workplace thanks to its focus on excellence in customer experience, strong partnerships with renowned suppliers, and efficient logistics.

About Lyreco

The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries, operating in 40 different countries across the globe.

A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.

To learn more about Lyreco – see our career website here

In a context in a context of significant business and IT transformation, the primary role of the job is to lead the technology teams that manage, develop the tools used to manage a variety of applications connected to product and services data. The key applications managed are: PIM (Product Information Management), Pricing tools and SRM (Supplier Relationship Management), service management. This role will work directly with their internal customer who is the business leader for merchandising and services. Close relationship with other key business experts and Product Owners (PO) will be key to ensure an exceptional service is provided to the internal client. Leveraging their own teams technical experts and knowledge to deliver this exceptional service will be a key to the success factor.

Your main missions and objectives:

Obtain a high level of satisfaction from the merchandising leaders

Define and implement comprehensive technical capabilities and plans to enable the merchandising department strategy

Collaborate with Merchandising teams to automate service and processes enabling agents to do higher value work while reduce cost to service.

Leverage the latest developments in the selected technology partners to ensure the company maximizes benefits from purchased software.

Develop, monitor and improve key performance indicators for accountable technology products and stay within agreed SLAs

Identify and implement measures to reduce to total cost of ownership while improving capabilities provided to users

Develop manager and expert talents to create a healthy succession of key roles within the Merchandising IT team

Act as a general leader within the IT organization and be a trusted advisor to the Group IS Director and the IT Leadership Team

Active member of the IT leadership Team to drive the overall IT strategy

Essential experiences and skills:

Proven ability to coach and develop a high performing team

3-5 years managing managers and top technology talent

+5 years of experience delivering and operating technology, preferable in a merchandising, sales, service, ecommerce or Marketing technology role

Fluent in English

Strong balance of technical knowledge and business acumen

Strong analytical skills with a data driven mindset

Ability to collaborate, build strong relationships and communicate effectively with internal and external stakeholders, both orally and in writing

Ability to work at all management levels (executive management to operational teams)

Ability to innovate

REASONS TO JOIN LYRECO:

Experience working in an international environment.

Performance bonuses

Profit-sharing

Benefits (sport card, life and health insurance, trainings)

Hybrid working model (2 days per week)

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