IT Service Analyst

Red Nucleus is hiring an IT Service Analyst to join our global team! This is a hybrid role based out of our London, UK office.

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a “Great Place to Work".

How You Will Contribute

• The IT Service Analyst is responsible for
• s upporting employees locally and remotely with all computer and technology related issues . T his position will assist with the initial builds, maintenance, and troubleshooting of computer systems, peripherals and other business technology . As part of this role the individual is required to create and maintain documentation and procedures relating to service desk functions . May be required to travel to s ite l ocations, as needed for end user and technology support.

Primary Responsibilities:

Support all desktop and end user functions

Assist with both on and off-site set-up, installation, debugging, tracking and maintenance of hardware and software

Assist with ordering hardware and supplies and maintaining adequate quantities for handling maintenance and new installations

Monitor support ticket queue and maintain accurate information within the service desk system

Record, track, and document service desk solutions

Issue and track equipment issued and document assets accordingly

Perform proactive maintenance on end user device

Ot her Functions/Responsibilities

Other duties as assigned

About You

Education:

Bachelor's degree in IT, or equivalent combination of education and experienc e .

Experience :

Minimum of 3 years working within an IT support role

Technical Skills

Must have some experience supporting and troubleshooting Apple computers

Experience with Apple Business Manager (ABM) and Apple MDM tools, Jamf experience preferred

Strong knowledge of Microsoft Operating systems including Windows 10

Experience working with and installing Microsoft Office Suite

Strong desktop software and hardware troubleshooting skills

Experience with Adobe cloud products including Acrobat

Some knowledge of cloud hosting services such as Azure and AWS

Basic understanding of data protection and IT security best practices

Understanding of next gen virus protection software and the ability to troubleshoot minor security incidents

Experience working with Active Directory

Understanding of desktop imaging and deployment of desktop environments

Understanding of video creation software such as Adobe After Effects desirable

Strong orientation to quality, continuous improvement and customer service

Soft Skills:

Exceptional customer service skills

Highly ethical

Strong communications skills (written and verbal)

Highly organizational with excellent follow through

Ability to work both independently and as part of a team

Must be a self-starter with the ability to understand new technology quickly

Initiative, drive and enthusiasm

Good planning and organizational skills

Ability to multi-task, prioritize, adapt to changing environment

Physical Requirements:

Sitting at a desk for 6-8 hours a day

Working on a computer for 6-8 hours a day

May be required to work unpredictable hours

The ability to travel as needed

Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.

To learn more about working at Red Nucleus, please visit Careers I Red Nucleus .

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