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Azelis

IT-Service Desk Engineer

Mumbai, IND

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
5 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Main accountabilities

The Support Engineer IT ServiceDesk ensures the following accountabilities:

  • Execute the daily operations of first line IT support, according to procedures and work instructions for support activities
  • Ensure overall service quality and service levels can be measured by making sure a ticket of every support intervention is available.
  • Actively support our business by providing first line IT support:
  • Front-office activities (call, chat, …) including analysis, resolution and clear communication to end-users
  • Resolve standard requests such as password resets, configuration of access rights to IT systems, …
  • Deliver basic functional support on business systems such as O365, ERP, CRM, BI, ..
  • Investigate and analyse correlation between individual issues in order to assure correct urgency, impact and associated coordination is established
  • Troubleshoot complex issues prior to handover to 2nd line support
  • Continuously improve the IT service delivery in close collaboration with the corporate IT Service Coordinator both in terms of optimizing the end-2-end support processes as optimizing the tooling
  • Proactively develop and promote end-user documentation or self-service options towards end-users
  • You are the ambassador of a larger IT community
Original posting on Azelis's site ↗

Listed on hirly, a job board. hirly is not the employer: Azelis is hiring for this role.

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