Zoox

IT Service Desk & SLA Operations Manager

Foster City, CA

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hirly's read of this role

Role family: Customer support
Seniority: Lead / management
Stated salary: $167,000 – $201,000 per year
Country: US
Work mode: On-site / unstated
First seen by hirly: 21 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

The IT Service Desk & SLA Operations Manager is responsible for overseeing the end-to-end lifecycle of all IT support tickets, from initial intake through resolution and closure. This role demands unrelenting ownership: you will follow every ticket on its entire journey to the end-of-the-earth to achieve resolution in a timely and effective manner.

Driven by a "Simple Sets You Free" mindset, this role actively strips away bureaucratic friction, eliminates operational waste, and continuously optimizes IT service management processes to maximize efficiency, speed up ticket resolution, and boost customer satisfaction.

Original posting on Zoox's site ↗

Listed on hirly, a job board. hirly is not the employer: Zoox is hiring for this role.

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