hirly
Sign inGet started free

Synergi

IT Service Desk Specialist

Skopje

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Synergi first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included
Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
MK
Work mode
On-site / unstated
First seen by hirly
2 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

As an IT Service Desk Specialist, you’ll be at the heart of our support team, ensuring clients receive prompt, friendly, and efficient help with their daily IT needs.

Key responsibilities

Basic troubleshooting of hardware (desktops, laptops, printers, peripherals)

Basic software installation, configuration, and support ( resetting Outlook, setting up VPN, etc.)

Familiarity with office productivity suites

Password resets, account unlocks, and basic Active Directory operations

Email configuration and troubleshooting

Network connectivity troubleshooting

Remote desktop support tools

Ticketing systems

Mobile device support

Requirements

Strong communication skills and a customer-first mindset

Basic IT knowledge and troubleshooting ability

Problem-solving skills with attention to detail

Ability to stay calm and helpful in fast-paced situations

Fluent in English

Working hours

Monday to Friday

Working in shifts as part of L1 team covering 24/5

What we offer

Full-time employment

Working from home possibility

Private health insurance

Monthly Gym membership

Access to education and professional improvement

Working with great people in a culture that supports both autonomy and collaboration

Office perks: great location, modern equipment unlimited coffee & tea, fruits, spacious lounge area

Team building activities

We’re looking for motivated people who want to grow, collaborate, and make a real impact. Apply and grow with us.

Original posting on Synergi's site ↗

Listed on hirly, a job board. hirly is not the employer: Synergi is hiring for this role.

Similar jobs

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job