IT Specialist

Job Summary:

Based in NYC only.

This position is responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management . Also, this role supports B2B & B2C business and operational systems, including EDI operations, 3PL and marketplace-related system coordination, SAP/BI support, and collaboration with HQ IT, internal stakeholders, and external vendors. The ideal candidate should have strong troubleshooting skills, hands-on IT operational experience, solid communication skills, and the ability to manage multiple priorities in a fast-paced environment.

EDI Operations – Mandatory & Critical Function

Set up and manage new EDI connections for new trading partners

Connect SAP ECP customer master to EDI profiles after customer creation

Manage and maintain existing EDI channels (850/856/852/753/754/810/940/945), ANSI X12

EDI Platform experience (Intertrade, SPS, Cleo, etc)

EDI file read/edit experience is a must

Handle EDI mapping, configuration, onboarding, testing, and go ‑ live

Monitor daily EDI transactions and troubleshoot failures proactively

Work closely with EDI vendors to ensure SLA delivery and issue resolution

Support business & sales teams in improving EDI automation and accuracy

Strong skills in project management, with experience leading cross-functional teams through complex technology initiatives.

End ‑ User Computing & IT Operations

Oversee Windows & macOS troubleshooting

Lead hardware/software lifecycle: procurement, setup, maintenance

Ensure timely resolution of IT tickets with improved service quality

Maintain IT documentation, SOPs, and operational standards

Vendor, HQ & Stakeholder Management

Manage relationships with EDI, network, SAP, and hardware vendors

Coordinate with HQ IT for ERP alignment, compliance, and escalations

Support cross ‑ functional IT projects and initiatives

IT Helpdesk

Provide IT support to end users.

Respond to IT requests and inquiries in a timely manner.

Monitor and ensure proper functioning of IT systems/applications.

Qualification and Experience:

Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory

At least 1-3 years of experience in an IT role

2+ years- experience managing projects and people.

Must be able to work in the NY office at least three times per week

Experience working with multiple stakeholders.

Strong IT operational background

Bilingual (Korean-English) is required

Skill Sets

Analytical and problem-solving skill

Strong written and oral communication

Good interpersonal & communication skills

Able to conduct research into application and software issues

Personal Attributes

Willing to work beyond contractual work hours when required

The role may occasionally require solo travel to other sites (such as Vermont / LA Brea)

Given the nature of our IT work, candidates should be comfortable with server room / network infrastructure tasks, which can involve dusty environments and physical lifting (server equipment)

Meticulous, analytical and independent

Possess a strong sense of urgency, able to prioritize and meet deadlines

A confident self-starter with a high level of drive

Self-motivated, committed, determined, diligent and trustworthy nature

Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be “hands-on” when required

Good listener and be a dedicated team player, willing to help others