IT Specialist

Summary

This position is located in Resilience Federal Insurance Directorate Insurance Acquisition & Technology Division. The ideal candidate for this position will a UX specialist with User Centered Design expertise, user research, prototyping, and process design experience to modernize NFIP insurance, mapping, and digital workflows.

Duties

What will I do in this position if hired? In this position, you will an IT Specialist. Typical assignments include: Applying User Centered Design methods to support modernization of NFIP insurance, mapping, and digital service workflows,including discovery, design, testing, and iterative improvement. Conducting user research, stakeholder interviews, and usability testing with internal staff, policyholders, insurance partners, floodmapping partners, and other stakeholders to identify needs, pain points, and process improvements. Designing and documenting current and future-state workflows for NFIP insurance and mapping processes, including user journeys,process maps, service blueprints, requirements, and decision points. Creating wire-frames, prototypes, and responsive application designs using tools such as Figma, Axure, Adobe XD, or similarplatforms to support new or improved NFIP digital products and workflows. Collaborating with product owners, business partners, technical teams, vendors, and program stakeholders to translate userneeds and business requirements into clear design recommendations, functional requirements, and implementation readysolutions. This could include visioning sessions, design sessions, and other techniques for solution design. What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

Qualifications

IOR - Experience Experience must be IT-related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Note: Clients and customers include any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. In addition to the minimum qualifications described above you must meet the following requirement(s) to be considered qualified for the position: Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service. The qualification requirements listed below must be met by the closing date of this announcement. To qualify for this position at the GS-13 level, you must possess one full year of specialized experience equivalent to at least the GS-12 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following: · Applying User-Centered Design principles to develop or improve digital products, services, workflows, or applications; AND · Conducting user research and usability testing to identify user needs, analyze findings, or recommend design improvements; AND · Designing and documenting digital workflows or interfaces using process maps, user journeys, wireframes, prototypes, or requirements. Please read the following important information to ensure we have everything we need to consider your application: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Please limit your resume to two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience. Are you qualifying based on your work experience? Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the grade level, occupational series and dates in which you held each grade level. Are you a current or former FEMA Reservist/DAE employee? To accurately credit your exper