IT Specialist

IT Specialist

• GFA Alabama, Inc. | Valley, Alabama | Entry Level | Full-Time | Travel to branches required
• Department Information Technology (reports to IT Lead)

• Employment Full-time, on-site with regional travel (up to ~ 300 miles)
• Location Valley, Alabama Salary $55,000 / year

• About Us
• GFA Alabama, Inc. is a logistics company with 500–1,000 employees, operating warehouses and multiple
• branch locations across the region, with transportation and related services at the core of our business.
• Technology keeps our trucks moving, our warehouses running, and our branches connected — and we need
• someone who can help keep it that way.

• About the Job
• We are not an IT company, and we are not looking for a specialist in one narrow field. We are looking for a
• hands-on, curious generalist who enjoys fixing things and can handle a wide range of everyday IT work. You
• will join our IT team (currently one person) and share responsibility for keeping our systems, networks,
• cameras, and people running smoothly across all locations.

• The role covers three areas: maintenance of our existing IT systems, development and improvement of
• internal systems and tools, and training employees to use them well. You will regularly visit our business
• locations to do this work on-site. This is an entry-level role. If you have solid fundamentals, good troubleshooting habits, and a willingness to learn, we will help you grow into the rest.

• What You Will Do
• Field & On-Site Work
• •Visit branches, warehouses, and other business locations (up to ~300 miles) for scheduled on-site work and
• on short notice for urgent issues.
• •Fix internet, network, and hardware problems on-site.
• •Install, set up, replace, and repair PCs, laptops, printers, scanners, and other equipment.
• Network & Connectivity
• •Troubleshoot internet outages, routers, switches, Wi-Fi, and basic firewall issues.
• •Work with internet service providers and vendors to restore service.
• Security Systems (CCTV & Access Control)
• •Keep CCTV cameras, recorders (NVR/DVR), and access control systems (ACS) working and recording.
• •Add or remove badges/user access and check camera coverage and footage when requested.
• Servers & Cloud
• •Help maintain on-premise servers and cloud servers: updates, backups, user accounts, and health checks.
• •Spot problems early and escalate when needed.
• End-User & Remote Support
• •Resolve employee IT issues remotely using TeamViewer and similar tools, by phone, and in person.
• •Support printers, peripherals, and common software.
• GFA Alabama, Inc. — IT Specialist Page 2
• Business Systems
• •Administer Microsoft 365 (users, licenses, Outlook/Exchange, Teams, SharePoint/OneDrive).
• •Maintain our groupware and other internal IT systems; keep simple documentation up to date.
• Internal Systems Improvement & Development
• •Find ways to improve how our internal systems and workflows run, and propose practical fixes.
• •Build and improve internal tools, scripts, and automations using AI coding assistants (such as ChatGPT,
• Claude, or Copilot).
• •Write clear prompts, review what the AI produces, and test safely before anything touches live systems.
• •Help roll out new systems and upgrades across locations.
• Training & User Enablement
• •Train employees on new and existing systems, Microsoft 365, and basic IT and security practices.
• •Create simple how-to guides and quick reference materials, and lead short on-site training sessions.
• What We Are Looking For ~
• •Basic, hands-on knowledge across several areas: Windows PCs, networking (IP, DHCP, DNS, Wi-Fi),
• printers, and Microsoft 365.
• •Comfortable troubleshooting remotely (TeamViewer or similar) and in person.
• •Some exposure to servers (on-premise or cloud) and backups, or a strong willingness to learn.
• •Experience using AI tools (ChatGPT, Claude, Copilot, etc.) to write scripts or small tools, with the discipline
• to test carefully and not break things.
• •Valid driver’s license, a good driving record, and willingness to travel regionally, sometimes on short notice.
• •Clear communicator who can explain technical issues to non-technical coworkers and train them on new
• tools.
• •Organized and dependable; able to work independently and prioritize when several issues happen at once.
• •High school diploma or equivalent. IT certifications (e.g., CompTIA A+, Network+) or related coursework are
• welcome but not required.
• Strong Candidates Will Also Have
• •Experience installing CCTV, access control systems, or low-voltage cabling (Cat5e/Cat6, terminations, rack
• work).
• •Experience working at an IT services, MSP, or software company.
• •Exposure to logistics or warehouse technology (handheld scanners, label printers, rugged devices).
• Working Conditions
• •Regular travel to business locations for on-site work, with occasional overnight stays.
• •Occasional after-hours or weekend work for outages and planned maintenance.
• •Physical work in offices and warehouses: lifting up to ~50 lbs, using ladders, working in hot or cold
• environments.
• What We Offer
• •Salary of $55,000 per year.
• •Fuel reimbursement for work travel.
• •Hands-on exposure to a wide range of IT — networking, servers, cloud, security systems, development, and
• automation.
• •Training support and room to grow with the company.
• •Health insurance, paid time off, and other benefits.