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Robert Half Deutschland GmbH & Co. KG - Technology -

IT-Support 2nd Level

Hamburg, Germany

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hirly's read of this role

Role family
Engineering
Seniority
Mid level
Stated salary
€40,000 – €60,000 per year
Country
DE
Work mode
On-site / unstated
First seen by hirly
26 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Ihre Aufgaben:

  • Annahme, Analyse und Bearbeitung komplexer IT-Störungen im 2nd Level Support (Hard- und Software)
  • Unterstützung und Beratung der Anwender bei technischen Problemen (Remote & vor Ort)
  • Enge Zusammenarbeit mit dem 1st Level Support und Eskalation an den 3rd Level bei Bedarf
  • Dokumentation von Support-Fällen und Pflege der Wissensdatenbank
  • Mitarbeit bei Rollouts, IT-Projekten und Systemoptimierungen

Ihr Profil:

  • Abgeschlossene Ausbildung im IT-Bereich (z. B. Fachinformatiker/in, IT-Systemelektroniker/in) oder vergleichbare Berufserfahrung
  • Gute Kenntnisse in Windows-Betriebssystemen, Microsoft Office, Netzwerktechnologien und IT-Hardware
  • Erfahrung im Umgang mit Ticketsystemen und Remote-Tools (z. B. TeamViewer, AnyDesk)
  • Serviceorientierte, strukturierte und lösungsorientierte Arbeitsweise
  • Freundliches Auftreten, Teamfähigkeit und sehr gute Deutschkenntnisse in Wort und Schrift
Original posting on Robert Half Deutschland GmbH & Co. KG - Technology -'s site ↗

Listed on hirly, a job board. hirly is not the employer: Robert Half Deutschland GmbH & Co. KG - Technology - is hiring for this role.

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