IT Support - Afternoon

Leevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland.

Take a look down below to know more about our new position at Leevin Group

We are looking for a proactive and analytical IT Support to join our team. This role goes beyond traditional support by focusing on problem-solving, process improvement, and enhancing the overall efficiency of IT operations.

• The
• IT Systems Support
• will play a key role in supporting business systems, optimising workflows, and ensuring a seamless technology experience across the organisation.

Key Responsibilities

Provide in-person and remote support for hardware, software, and network-related issues across multiple locations.

Analyse recurring technical issues and propose long-term solutions to improve system performance and user experience.

Install, configure, and maintain IT equipment (Windows PCs, Chromebooks, printers, and related devices).

Support and optimise business applications, including Google Workspace, ticketing systems, and other core platforms.

Manage user accounts, permissions, and onboarding/offboarding processes, ensuring compliance and data security.

Maintain accurate documentation of incidents, root causes, and resolutions to support continuous improvement.

Oversee IT asset lifecycle management, including inventory control, setup, maintenance, and returns.

Collaborate with cross-functional teams on IT projects, system upgrades, and digital transformation initiatives.

Act as a point of contact for vendors and service providers, supporting procurement and issue resolution.

Deliver basic user training and create clear, user-friendly technical documentation.

Identify opportunities to improve IT processes, tools, and service delivery based on best practices and emerging technologies.

Skills & Competencies

Strong analytical thinking and problem-solving skills.

Ability to translate technical concepts into simple language for non-technical users.

Excellent organisational and time management skills.

Proactive mindset with a focus on continuous improvement.

Customer-oriented approach with strong interpersonal skills.

Adaptability and ability to work in a fast-paced, multi-site environment.

Experience & Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).

Previous experience in IT support, helpdesk, or technical roles.

Experience with IT service management tools and remote support platforms.

Hands-on experience troubleshooting hardware, software, and network issues.

Fluency in English (full professional proficiency).

What We Offer

Opportunity to grow into a more strategic IT role within the organisation.

Exposure to multiple systems, projects, and business areas.

Collaborative and dynamic work environment.