IT Support Analyst

Canvas Worldwide dares to be the challenger the ad industry needs. Do you "Challenge the Comfortable?" Then you'll fit right in here at Canvas.

Recognized as one of Ad Age's "Best Places to Work" for three consecutive years, Canvas Worldwide is an independent media agency committed to providing creative solutions for brands that challenge the status quo. Our clients include Hyundai, Kia, Genesis, MGM, Zillow and McDonald’s (to name a few…).

Our agency cultivates an environment where all are welcome to push outside their comfort zones to solve problems in new ways. We encourage the team to be its best by creating the most positive workplace experience for all. For instance, we outpace the industry on diversity and inclusion AND offer continuous training and workshops for career development. So, if you dare to challenge the comfortable… then keep reading.

The Role

Canvas Worldwide is currently seeking a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, MacOS, iOS, Android, etc.) as well as Azure/M365 cloud services and maintenance. Additionally, you will assist in maintaining our technical knowledge base and inventory.

Key Duties & Responsibilities:

• •Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel
• •Endpoint device creation, testing and deployment (Windows
• •Work to ensure proper SLA response times and security standards, escalating as needed.
• •Create and maintain knowledgebase articles on solutions, processes, and workflow
• •Assist in preparing and enforcing logging and reporting procedures for end-user computing operations
• •Assist with inventory and provide oversight to management
• •Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates
• •Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues
• •Be able to lift and transport computers and devices for setup and shipping
• •Off-hours and emergency support as required

Qualifications:

• •At least two years of experience in a comparable position
• •Strong communication skills, written and verbal, providing reliable support for associates
• •Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe
• •AV, Videoconference systems and presentation support a plus
• •Understanding cloud computing services, including Microsoft, Google, and AWS

• Travel Requirements:
• Attend offsite meetings with travel throughout the assigned area. Travel 10-25% of the time.